At a Glance
- Tasks: Assist customers through financial difficulties and develop tailored recovery strategies.
- Company: Leading UK merchant banking group with a focus on customer support.
- Benefits: Flexible remote and on-site work options, competitive salary, and supportive team environment.
- Other info: Opportunity to work in vibrant locations like Hessle, Manchester, or Glasgow.
- Why this job: Make a real difference in people's lives while enhancing your communication and analytical skills.
- Qualifications: Experience in collections and strong empathetic communication skills.
The predicted salary is between 30000 - 40000 € per year.
A leading UK merchant banking group is seeking candidates to assist customers through financial difficulties. This role involves using exceptional interpersonal skills and analytical capabilities to develop customized recovery strategies.
Successful candidates will have prior experience in collections, the ability to communicate empathetically, and a strong understanding of customer circumstances.
This position allows for a mix of remote and on-site work options based in Hessle, Manchester, or Glasgow.
Customer Support & Recoveries Specialist employer: Close Brothers Asset Finance
As a leading UK merchant banking group, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. Our flexible working arrangements, combined with comprehensive training and development opportunities, empower our Customer Support & Recoveries Specialists to thrive while making a meaningful impact in the lives of our customers facing financial challenges. Join us in Hessle, Manchester, or Glasgow, where your contributions are valued and rewarded in a culture that champions collaboration and innovation.
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Recoveries Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer support or banking. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your communication skills! Since this role is all about empathy and understanding, try role-playing scenarios with friends or family. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Research the company! Get to know their values and mission. When you apply through our website, tailor your approach to show how your experience aligns with their goals, especially in helping customers through tough times.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support & Recoveries Specialist
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to communicate empathetically. We want to see how you can connect with customers who are facing financial difficulties, so share any relevant experiences that showcase your interpersonal skills.
Tailor Your Experience:Don’t just list your previous jobs; tailor your experience to fit the role of a Customer Support & Recoveries Specialist. We’re looking for candidates with collections experience, so be specific about how your past roles have prepared you for this position.
Be Analytical:Since this role involves developing customized recovery strategies, it’s important to demonstrate your analytical capabilities. Use your application to explain how you've approached problem-solving in the past and how you can apply those skills here at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Close Brothers Asset Finance
✨Know Your Customer Support Basics
Before the interview, brush up on your customer support principles. Understand the key challenges customers face during financial difficulties and think about how you would approach these situations. This will show that you’re not just familiar with the role but also genuinely care about helping customers.
✨Showcase Your Empathy
During the interview, be prepared to demonstrate your empathetic communication skills. Use examples from your past experience where you successfully navigated sensitive conversations. This will highlight your ability to connect with customers and understand their unique circumstances.
✨Prepare for Analytical Questions
Since this role requires analytical capabilities, expect questions that assess your problem-solving skills. Think of specific instances where you developed recovery strategies or resolved complex issues. Be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with the Company
Research the banking group and its values. Understanding their approach to customer support and recovery will help you align your answers with their mission. It’s a great way to show your enthusiasm for the role and how you can contribute to their goals.
