At a Glance
- Tasks: Support customers in financial difficulty and develop tailored recovery strategies.
- Company: Close Brothers, a diverse and inclusive financial services company.
- Benefits: Flexible work options, supportive environment, and opportunities for personal growth.
- Other info: Work from Glasgow or Manchester with a focus on career development.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and a customer-first mindset.
The predicted salary is between 30000 - 40000 € per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance (CBAF) Team where you will assist our customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations. You will need to develop a deep understanding of CBAF businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer‑first approach are key to success in this role. While this role is advertised in Glasgow, we are also open to someone working from our Manchester office.
Responsibilities
- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies.
- Confidentially and empathetically communicate with customers through telephone, post and email.
- Understand customer circumstances through appropriate techniques, including structured questioning and income and expenditure analysis.
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions.
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
Customer Support & Collections Associate employer: Close Brothers Asset Finance
At Close Brothers, we pride ourselves on being an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. Our supportive work culture fosters personal and professional growth, providing employees with the opportunity to develop their skills while making a meaningful impact in assisting customers through financial challenges. With offices in both Glasgow and Manchester, we offer a dynamic environment where your contributions are recognised and rewarded.
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Collections Associate
✨Tip Number 1
Get to know the company inside out! Research Close Brothers and their values, especially around customer support and inclusivity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, make sure you can confidently explain complex ideas simply. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've successfully navigated challenges. Be ready to share these during interviews to demonstrate your customer-first approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Close Brothers family.
We think you need these skills to ace Customer Support & Collections Associate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about yourself that relates to the role.
Tailor Your Application:Make sure to customise your application for the Customer Support & Collections Associate role. Highlight your relevant experience and skills that align with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Close Brothers!
How to prepare for a job interview at Close Brothers Asset Finance
✨Know the Company Inside Out
Before your interview, take some time to research Close Brothers and their Asset Finance division. Understand their products, services, and the challenges they face in the industry. This will not only show your interest but also help you tailor your answers to align with their values and objectives.
✨Showcase Your Interpersonal Skills
As a Customer Support & Collections Associate, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or demonstrated empathy. Practising active listening techniques can also help you respond thoughtfully during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you've had to tackle a problem, especially in a customer service context. Be ready to discuss how you approached the situation, what strategies you employed, and the outcomes. This will highlight your initiative and ability to think on your feet, which are key for this role.
✨Prepare for Questions on Vulnerability and Support
Given the nature of the role, be prepared to discuss how you would handle vulnerable customers. Familiarise yourself with techniques for identifying customer vulnerability and the appropriate support measures. This shows that you understand the importance of care and compliance in customer interactions.
