At a Glance
- Tasks: Support customers in financial difficulty and develop tailored recovery strategies.
- Company: Close Brothers, a diverse and inclusive financial services company.
- Benefits: Flexible work options, supportive environment, and opportunities for personal growth.
- Other info: Work from Hessle, Manchester, or Glasgow with excellent career development prospects.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Strong interpersonal skills and a customer-first mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance (CBAF) Team where you will assist our customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations. You will need to develop a deep understanding of CBAF businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role. While this role is advertised in Hessle, we would be open to someone working from either our Hessle, Manchester or Glasgow offices.
Responsibilities
- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies.
- Confidentially and empathetically communicate with customers through channels including telephone, post and email.
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis.
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions.
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
Customer Support and Collections Associate employer: Close Brothers Asset Finance
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. With a strong focus on employee growth, you will have the opportunity to develop your skills in a supportive environment while making a meaningful impact by assisting customers in financial difficulty. Our collaborative culture fosters teamwork and encourages innovative problem-solving, making Close Brothers a rewarding place to build your career.
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Collections Associate
✨Tip Number 1
Get to know the company inside out! Research Close Brothers and understand their values, products, and the specific challenges they face in customer support. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, make sure you can confidently explain complex information in a simple way. Role-play with friends or family to get comfortable with different scenarios you might encounter.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during interviews to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Close Brothers team. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Support and Collections Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support and Collections Associate role. Highlight your relevant experience and skills that align with the job description, especially your interpersonal skills and problem-solving abilities.
Showcase Your Customer-First Approach:In your application, emphasise your commitment to delivering great customer outcomes. Share examples of how you've helped customers in the past, particularly in challenging situations, to demonstrate your empathy and understanding.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how you fit into our team and understand your thought process.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Close Brothers Asset Finance
✨Know Your Stuff
Before the interview, make sure you understand Close Brothers' products and services inside out. Familiarise yourself with their approach to customer support and collections, as well as any recent news or changes in the industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Interpersonal Skills
Since this role heavily relies on communication, prepare examples that highlight your exceptional interpersonal skills. Think of situations where you've successfully resolved customer issues or demonstrated empathy. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and showcase your initiative when it comes to finding effective solutions for customers in financial difficulty.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or specific challenges the CBAF team is currently facing. This not only shows your enthusiasm for the role but also helps you gauge if it's the right fit for you.
