Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support brokers with exceptional service and resolve enquiries via phone and email.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity and inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by building positive relationships and driving conversion rates.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible work options and excellent career growth opportunities await you.
The predicted salary is between 30000 - 40000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Business Finance Team where you will deliver an efficient and consistent service whilst creating a positive relationship with our brokers and driving up conversion rates.
Working as part of the Broker Solutions team our ideal team member will have previous experience in being the initial and primary contact for brokers on the proposal/customer journey with excellent communication skills.
Responsibilities- Work in tandem with the Broker Development Managers (External Sales) to provide exceptional service to our Brokers.
- Engage with Brokers via telephone and email to address enquiries, resolve issues, and provide outstanding assistance.
- Provide assistance to our brokers and our internal Credit and Operation teams with processing of new proposals, ensuring full implementation of ‘Triage’ Process.
- Strive to exceed performance metrics and business SLA’s, including proposal submissions and conversion rates.
- Keep accurate records of customer interactions and transactions using our internal systems.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- The ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
- Proven experience in customer service, relationship management or a related role.
- Proficiency in handling customer enquiries and resolving issues with a customer‑centric approach.
- A strong attention to detail.
- Numerate and analytical ability.
- Familiarity with CRM software and other customer support tools is a plus.
- Good knowledge of Microsoft products.
- Previous knowledge of the Financial Services industry and in a similar customer facing role.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Broker Support Specialist employer: Close Brothers Asset Finance
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Close Brothers. Understand their values, culture, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and relationship management experience, as these are key for the Broker Support Specialist role.
✨Tip Number 3
Be ready to showcase your communication skills! Since you'll be engaging with brokers via phone and email, think of examples where you've successfully resolved issues or provided outstanding assistance. This will highlight your customer-centric approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Broker Support Specialist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your unique style and experiences.
Tailor Your Application: Make sure to customise your application for the Broker Support Specialist role. Highlight your relevant experience in customer service and relationship management, and connect it back to what we’re looking for in this position.
Showcase Your Skills: Don’t forget to mention your communication skills and attention to detail! These are key for the role, so give us examples of how you've used these skills in past experiences.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can check out more about life at Close Brothers while you’re there!
How to prepare for a job interview at Close Brothers Asset Finance
✨Know Your Stuff
Before the interview, make sure you understand Close Brothers' services and how they relate to the role of a Broker Support Specialist. Familiarise yourself with the proposal/customer journey and think about how your previous experience aligns with their expectations.
✨Show Off Your Communication Skills
Since this role involves engaging with brokers via phone and email, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer enquiries in the past, showcasing your customer-centric approach.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes, especially in handling proposals or compliance-related tasks.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance metrics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.