Move Manager in Sheffield

Sheffield Full-Time No home office possible

Salary Bracket: £26,500 pa – £28,000 pa depending on experience and commission

Hours: 40 hours per week, scheduled anytime between 8.30am and 5.00pm

Responsible for arranging and executing the removals for the company, along with quoting for current clients who are offering repeat business

Writing up quotations and doing follow ups
Booking Confirmations/Administration and Customer Liaison
Once the job is booked in you will start with an introductory phone-call and email, you will then be fully responsible for the customer from this point onwards
Removal Preparation and Execution, making sure that all aspects of the removal is discussed with the customer and agreed internally:
- a. Arranging box deliveries and collections
- b. Raising invoices and taking payments
- c. Arranging parking by borough
- d. Liaising with the General Manager to ensure all crew and vehicle requirements will be met
- e. Inputting information onto Crew Sheets with instructions for the team
Assisting with Complaints and Queries (Post Move):
- a. Sending follow up emails to customers, including settling outstanding balances and sending out review requests
- c. Weekly tracker for customer reviews
- d. Gathering information from clients regarding insurance claims and provide to the Branch Manager
- e. Contesting parking tickets
- f. Cost centre analysis for worksheet to be completed for all complete moves
  - a. Setting up initial storage access including accounting and invoicing
  - b. Handling out storage request, as and when required
Providing holiday cover for our Sales Surveyor. Training will be given

Previous, field sales experience B2C preferably
Excellent verbal communication, presentation skills and writing proficiency
Experience in the UK Domestic Removals market a bonus (but not a requirement)
Good negotiating and influencing skills
Time management skills, with the ability to prioritise workloads and meet deadlines
Excellent communication skills both written and verbal
Flexibility, in order to respond to changing business needs
Excellent attention to detail
PC literate – Outlook, Word, Excel and Google

This job description is not exhaustive and there may be other duties that you will be expected to perform within your role

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Contact Detail:

Clockwork Removals and Storage Recruiting Team

Location: Sheffield