At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries in a fast-paced environment.
- Company: Join a dynamic team in Crewe with a focus on customer satisfaction.
- Benefits: Earn £14.83 per hour with hybrid work options after training.
- Other info: Ongoing temporary role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Experience in customer service and strong problem-solving skills required.
We are currently seeking an experienced Customer Service Associate for our client based in Crewe. This role is an ongoing temporary position and you must be available to start immediately.
ABOUT THE JOB:
You will provide a co-ordinated first class level of customer service to all internal and external customers acting as a central HUB for all stakeholders, through building a good rapport and seeking to find effective solutions. You will be working in a fast paced environment with multiple deadline requirements and regulatory restrictions, where you will be responsible for order capture, monitoring and billing; enquiries and complaints resolution and escalation management.
SKILLS REQUIRED:
- Previous Experience working in a Customer Service environment
- Ability to analyse complex complaints & customer feedback issues
- A good working knowledge of MS Office (Outlook, Word, Excel & Powerpoint)
- Experience of SAP would be an advantage
This is an ongoing temporary contract paying £14.83 per hour, and is a Hybrid based role after initial training period.
Customer Services Associate - Temporary in Basford employer: Clockwork Recruitment Ltd
Join a dynamic team in Crewe as a Customer Services Associate, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive pay and the flexibility of a hybrid working model after training, this role offers a unique opportunity to enhance your customer service skills while contributing to a collaborative environment focused on delivering exceptional service. Embrace the chance to make a meaningful impact in a fast-paced setting, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate - Temporary in Basford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help us feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their customer service approach or team dynamics shows that we’re engaged and eager to learn more about the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we can keep you updated on any new opportunities that pop up!
We think you need these skills to ace Customer Services Associate - Temporary in Basford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've built rapport with customers and resolved complaints in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to work in fast-paced environments and how you handle multiple deadlines like a pro.
Show Off Your Tech Skills:Since we’re looking for someone with a good working knowledge of MS Office and possibly SAP, make sure to mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clockwork Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled complex complaints or feedback. Think of specific examples that showcase your problem-solving skills and ability to build rapport with customers.
✨Familiarise Yourself with the Tools
Since the role requires a good working knowledge of MS Office and possibly SAP, make sure you're comfortable using these tools. If you have experience with them, be prepared to talk about how you've used them in past roles. If not, consider doing a quick online tutorial to get a basic understanding.
✨Prepare for Fast-Paced Scenarios
This job is in a fast-paced environment, so think about how you manage multiple deadlines and regulatory requirements. Prepare to share examples of how you've successfully juggled tasks in previous roles, demonstrating your ability to stay organised and efficient under pressure.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Research the company and its values, and be ready to express why you want to work there. A positive attitude can go a long way in making a great impression during your interview.
