Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve escalated issues for users.
- Company: Established IT services provider with a focus on quality support.
- Benefits: Competitive salary, 25-30 days holiday, company bonus, and ongoing training.
- Why this job: Join a dynamic team and make a real difference in user experience.
- Qualifications: Strong troubleshooting skills in Windows OS and M365, plus a customer-focused mindset.
- Other info: Great opportunity for hands-on engineers looking to grow their careers.
The predicted salary is between 28800 - 42000 £ per year.
Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions.
Key Responsibilities:
- Resolve escalated tickets from 1st Line support
- Troubleshoot Windows OS, Office 365 and connectivity issues
- Deploy and configure devices via Intune or imaging
- Package and deploy approved applications
- Provide Mac support across the estate
- Support video conferencing troubleshooting and escalate to 3rd parties where required
- Maintain accurate documentation and contribute to the knowledge base
What We’re Looking For:
- Strong Windows OS and M365 troubleshooting skills
- Experience with Intune and endpoint management
- Basic network troubleshooting capability
- Clear documentation and root cause analysis skills
- Confident communicator with a proactive, customer-focused mindset
What’s On Offer:
- Salary range is dependent on experience
- 35-hour working week (between 8am–7pm, Mon–Fri)
- Fully onsite at customer premises
- 25 days holiday rising to 30
- Company bonus scheme
- Ongoing training and certification support
This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support.
2nd Line Support Consultant employer: Clockwork Recruitment Ltd
Contact Detail:
Clockwork Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Consultant
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or webinars, and don’t be shy to reach out on LinkedIn. You never know who might have a lead on that perfect 2nd Line Support Consultant role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues you might face in the role. The more hands-on experience you have, the more confident you'll be during interviews when discussing Windows OS and M365.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle escalated tickets or troubleshoot connectivity issues. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 2nd Line Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, Office 365, and endpoint management. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Support Consultant role. Share specific examples of how you've resolved escalated issues and supported users in the past.
Show Off Your Communication Skills: Since this role involves clear communication with users and teams, make sure your application reflects your ability to convey technical information simply. We love confident communicators who can break down complex issues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Clockwork Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Windows OS and Office 365 troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and technical knowledge.
✨Showcase Your Communication Skills
As a 2nd Line Support Consultant, clear communication is key. Prepare examples of how you've effectively communicated with users and technical teams in previous roles. This will demonstrate your proactive, customer-focused mindset.
✨Familiarise Yourself with Intune and Endpoint Management
Since you'll be deploying and configuring devices, it’s crucial to understand Intune and endpoint management. If you have any relevant experiences or projects, be sure to highlight them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot connectivity issues or package applications. Practising these will help you articulate your thought process clearly.