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For Companies At a Glance
- Tasks: Handle calls and direct them to the right departments in a busy NHS setting.
- Company: Join a dynamic team within the NHS, making a difference every day.
- Benefits: Earn £12.51 per hour with flexible hours from 07:00 to 22:00.
- Why this job: Great opportunity to develop communication skills while helping others in a supportive environment.
- Qualifications: Friendly phone manner, strong communication skills, and Welsh language proficiency preferred.
- Other info: Immediate start available; perfect for those seeking temporary work.
Switchboard Operator
12.51 per hour
Wrexham
Temporary
Varied hours between 07:00 – 22:00
The Role of Switchboard Operator
Immediate start for a Switchboard Operator to join a busy NHS department. This role will suit an experienced call handler with a friendly and confident telephone manner.
Main duties of a Switchboard Operator will include:
- Handling telephone calls
- Directing calls to correct area/department
- Dealing with ad hoc queries in a timely manner
The Candidate
The ideal Switchboard Operator will have the following skills and attributes:
- Ability to work productively in a busy environment
- Excellent Telephone manner
- Strong and open communicator
- Ability to show compassion and empathy
- Proficiency in the Welsh Language
Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
Additional skills and job titles: Customer Service Advisor, Call Centre, Switchboard.
To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Business.
Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
CW007
Switchboard Call Handler employer: Clockwork Organisation Ltd t/a Travail Employment
Contact Detail:
Clockwork Organisation Ltd t/a Travail Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Call Handler
✨Tip Number 1
Familiarise yourself with the NHS structure and departments. Understanding how calls are routed and which departments handle specific queries will help you direct calls more efficiently during your interview.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you develop a friendly and confident tone, which is crucial for a Switchboard Call Handler.
✨Tip Number 3
Brush up on your Welsh language skills if you're not already fluent. Being proficient in Welsh can set you apart from other candidates and is a valuable asset for this role.
✨Tip Number 4
Demonstrate your ability to handle stressful situations calmly. Think of examples from past experiences where you managed high-pressure calls or resolved conflicts effectively, as these will be key talking points in your interview.
We think you need these skills to ace Switchboard Call Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Switchboard Call Handler position. Tailor your application to highlight your relevant experience in handling calls and directing them appropriately.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have worked in a busy environment, particularly in customer service or call handling. Mention specific examples that demonstrate your excellent telephone manner and communication skills.
Showcase Language Proficiency: If you are proficient in the Welsh language, make sure to mention this prominently in your application. This is a valuable asset for the role and can set you apart from other candidates.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use a friendly tone and express your ability to show compassion and empathy, which are essential qualities for a Switchboard Operator.
How to prepare for a job interview at Clockwork Organisation Ltd t/a Travail Employment
✨Showcase Your Telephone Skills
Since the role requires a friendly and confident telephone manner, practice your phone etiquette before the interview. Be prepared to demonstrate how you would handle calls and direct them appropriately.
✨Demonstrate Compassion and Empathy
The ideal candidate should show compassion and empathy. Think of examples from your past experiences where you successfully handled sensitive situations or queries, and be ready to share these during the interview.
✨Familiarise Yourself with the NHS Environment
Understanding the NHS's structure and how departments interact can give you an edge. Research common queries that might arise in a switchboard role and be prepared to discuss how you would handle them.
✨Highlight Your Welsh Language Proficiency
If you are proficient in Welsh, make sure to mention this during the interview. Being able to communicate in both English and Welsh is a valuable asset for this position, so be ready to demonstrate your skills.
