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For Companies At a Glance
- Tasks: Provide top-notch customer service and solve problems for clients and teams.
- Company: Join a supportive company that values teamwork and continuous improvement.
- Benefits: Enjoy 25 days holiday, half-day Fridays in August, and exclusive discounts.
- Why this job: Experience variety daily while building relationships and enhancing your customer service skills.
- Qualifications: Excellent customer service skills and a team player; Sage knowledge is a plus.
- Other info: Opportunity for a performance-based bonus and a collaborative work environment.
The predicted salary is between 21600 - 37800 £ per year.
£27,000 per annum
Permanent opportunity in Wrexham
Additional benefits:
- Performance based bonus
- 25 days holiday plus bank holidays - enjoy a great work-life balance.
- Half-day Fridays in August - start your weekends early during the summer!
- Access to a Perks Box - get exclusive discounts and rewards.
The Role:
Customer Care Administrator required to provide the highest levels of customer service to both internal and external stakeholders.
Why You'll Love This Role:
- Be at the heart of a collaborative team, working across departments to solve problems and delight customers.
- Every day brings variety and challenge - no two days are the same.
- Use and develop your customer service expertise, building lasting relationships with clients and internal teams.
- Opportunity to problem-solve creatively, from managing returns to resolving post-delivery issues.
- Learn or build on your knowledge of Sage and other business systems in a supportive environment.
- Be part of a company that values proactive engagement and continuous improvement.
- Supportive team atmosphere with real impact on customer satisfaction and business success.
Responsibilities of the Customer Care Administrator:
- Working with all teams in the business to ensure:
- All customer credits are processed in a timely manner.
- Customer returns are processed in a timely manner.
- Stock issues affecting customers order fulfilment are resolved and customers are informed and proposed a solution.
- Any issues post-delivery completion (e.g. damaged goods, missing items, etc) are resolved efficiently.
- Work with the Compliance team to identify, investigate and resolve customer facing Opportunities for Improvement and Non-Compliances.
- Use company software packages to manage customer service duties efficiently.
- Proactively engage customers to ensure service levels are upheld.
- Provide inbound telephone support for Sales team.
Customer Care Administrator requirements:
- Excellent customer service skills.
- Accurate processing of large amounts of data.
- Knowledge of Sage systems would be beneficial but not essential.
- A good team player who can build effective relationships internally and externally.
Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
Customer Care Administrator employer: Clockwork Organisation Ltd t/a Travail Employment
Contact Detail:
Clockwork Organisation Ltd t/a Travail Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Care Administrator. Understanding how to process customer credits and returns efficiently will show your potential employer that you are proactive and ready to tackle the challenges of the role.
✨Tip Number 2
Brush up on your customer service skills by engaging in role-playing scenarios or volunteering in customer-facing roles. This hands-on experience can help you demonstrate your ability to build effective relationships, which is crucial for this position.
✨Tip Number 3
If you have access to Sage systems or similar software, take some time to learn the basics. Even if it's not essential, having a foundational knowledge can set you apart from other candidates and show your willingness to learn.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews and discussions.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. Use keywords from the job description, such as 'customer care', 'problem-solving', and 'team player' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your ability to process data accurately and your familiarity with software systems like Sage. If you have experience in similar roles, be sure to mention it to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Clockwork Organisation Ltd t/a Travail Employment
✨Showcase Your Customer Service Skills
As a Customer Care Administrator, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your expertise and commitment to customer satisfaction.
✨Familiarise Yourself with Sage Systems
While knowledge of Sage systems isn't essential, having a basic understanding can set you apart from other candidates. If you have time, consider doing a bit of research or even a short tutorial on Sage to show your willingness to learn and adapt.
✨Emphasise Teamwork and Collaboration
This role requires working closely with various teams. Be ready to discuss your experiences in collaborative environments and how you’ve contributed to team success. Highlighting your ability to build effective relationships will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding customer complaints or post-delivery issues. Think of specific situations where you successfully resolved a problem and be prepared to walk the interviewer through your thought process.
