At a Glance
- Tasks: Ensure a warm welcome and seamless guest experience across hotel, office, and event spaces.
- Company: Bromley Old Town Hall, a vibrant hub for entrepreneurs and local businesses.
- Benefits: Flexible hours, diverse work environment, and opportunities to develop customer service skills.
- Other info: Dynamic role with opportunities to grow in a diverse and exciting setting.
- Why this job: Be part of a unique venue that hosts memorable events and supports local businesses.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose
Bromley Old Town Hall is home to Clockwise Offices, a range of private offices designed to bring this heritage building back to life as a home for work for entrepreneurs and small/medium businesses. The on-site amenities include a 23-bedroom hotel, venue spaces and bookable meeting rooms that benefit our members, local businesses and the wider Bromley community.
Our business is diverse, operating as a hotel, workspace and venue. Monday to Friday we are an office and coworking space, but at the weekend the building takes on a new life as a wedding and event venue, creating memorable, unique events for a variety of occasions.
We are looking for a duty manager who can work across the various facets of our business, ensuring a warm welcome and seamless guest experience for every visitor, whether they are checking into the hotel, using a meeting space for the day or have their forever home for work in one of our offices. The Duty Manager will provide operational oversight across all operations within the building.
Duty Manager employer: Clockwise
At Bromley Old Town Hall, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. Our diverse environment, which seamlessly blends hospitality and coworking, offers unique opportunities for professional development while ensuring a supportive atmosphere where every team member can thrive. Located in the heart of Bromley, our commitment to creating memorable experiences for our guests translates into a rewarding and fulfilling workplace for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Duty Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Clockwise Offices, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Keep your skills sharp! Consider taking short courses or workshops related to hospitality management. This not only boosts your CV but also shows potential employers that you're committed to personal growth and excellence in guest service.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can really help us get a feel for how you'd fit into our vibrant team.
Tailor Your Application:Make sure to tailor your application specifically for the Duty Manager role. Highlight your relevant experience in hospitality and management, and connect it to the unique aspects of our business at Bromley Old Town Hall. This shows us that you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing space and what we do!
How to prepare for a job interview at Clockwise
✨Know the Venue Inside Out
Before your interview, take some time to research Bromley Old Town Hall and its various functions. Familiarise yourself with the hotel, office spaces, and event venues. This will not only show your genuine interest but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the face of the venue. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or created memorable experiences, as this will demonstrate your ability to ensure a warm welcome for every visitor.
✨Highlight Your Flexibility
This role requires someone who can adapt to different situations, whether it's managing a busy hotel check-in or overseeing an event. Be ready to discuss how you've successfully handled multiple responsibilities in previous roles and how you can bring that flexibility to the diverse operations at Bromley Old Town Hall.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the Duty Manager role and the team dynamics. Ask about the challenges they face or what a typical day looks like. This shows you're not just interested in the job, but also in how you can contribute to the team's success.
