At a Glance
- Tasks: Manage housing services, support tenants, and maintain safe neighbourhoods in Inverclyde.
- Company: Cloch Housing Association, dedicated to exceeding customer expectations.
- Benefits: Part-time role with hybrid working, competitive salary, and 8 weeks' annual leave.
- Other info: Join a supportive team that values kindness, responsibility, and continuous improvement.
- Why this job: Make a real difference in your community while developing your professional skills.
- Qualifications: Experience in housing management and strong interpersonal skills.
The predicted salary is between 42707 - 46895 € per year.
Cloch's vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high‐quality, consistent and customer‐focused housing services across Inverclyde.
You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well‐managed neighbourhoods.
You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:
- Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
- Anti‐Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
- Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‐ups, applying judgement in higher‐risk or complex cases, and contributing to reducing void loss.
- Casework & Partnership Working: managing complex and high‐risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
This is a two-year fixed term, part‐time (14 hours per week) job‐share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks' annual leave (pro rata), family‐friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
It's an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life.
We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods.
Live our values through your day‐to‐day approach to housing management. Shortlisted candidates will be invited to attend a competency‐based interview with the Director of Customer Services & Communities and the Housing Manager. We are an inclusive employer and offer equal opportunities regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview.
Property Housing Officer employer: CLOCH HOUSING ASSOCIATION
Cloch Housing Association is an exceptional employer, dedicated to fostering a supportive and collaborative work culture that prioritises employee wellbeing and professional growth. With a strong focus on delivering high-quality housing services in Inverclyde, employees benefit from flexible hybrid working arrangements, generous annual leave, and a commitment to continuous improvement, all while making a meaningful impact in the community. Join us in living our values of being better, kind, responsible, and positive as we work together to enhance the lives of our tenants and neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Property Housing Officer
✨Tip Number 1
Get to know the company! Research Cloch Housing Association and understand their values. When you show that you align with their mission to exceed customer expectations, it’ll make a great impression during your interview.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for competency-based questions! Think of examples from your past experiences that showcase your skills in tenancy management, anti-social behaviour handling, and partnership working. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Cloch team.
We think you need these skills to ace Property Housing Officer
Some tips for your application 🫡
Show Your Passion for Housing:When writing your application, let us see your enthusiasm for housing services! Share why you’re excited about the role of Housing Officer and how you align with our vision to exceed customer expectations.
Tailor Your Experience:Make sure to highlight your relevant experience in tenancy management, anti-social behaviour handling, or community support. We want to see how your skills can contribute to maintaining safe and well-managed neighbourhoods.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Cloch Housing Association.
How to prepare for a job interview at CLOCH HOUSING ASSOCIATION
✨Know Your Stuff
Make sure you understand Cloch's vision and values. Familiarise yourself with their approach to housing management, especially around tenancy sustainment and community support. This will help you demonstrate how your skills align with their goals.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in tenancy and income management, as well as handling anti-social behaviour cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Community-Focused
Since the role involves being a visible presence in the community, think about how you can convey your commitment to community engagement. Share any relevant experiences where you've successfully worked with tenants or local agencies to improve neighbourhoods.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their strategies for managing voids or how they measure success in tenancy sustainment. It shows you're genuinely interested and have done your homework!
