At a Glance
- Tasks: Manage housing services, support tenants, and maintain safe neighbourhoods.
- Company: Cloch Housing Association, dedicated to exceeding customer expectations.
- Benefits: Competitive salary, hybrid working, 8 weeks' leave, and a focus on wellbeing.
- Other info: Join a supportive team that values kindness, responsibility, and continuous improvement.
- Why this job: Make a real difference in your community while developing your professional skills.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 42707 - 46895 € per year.
Cloch's vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high‐quality, consistent and customer‐focused housing services across Inverclyde.
You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well‐managed neighbourhoods.
You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:
- Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
- Anti‐Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
- Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‐ups, applying judgement in higher‐risk or complex cases, and contributing to reducing void loss.
- Casework & Partnership Working: managing complex and high‐risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
This is a two-year fixed term, part‐time (14 hours per week) job‐share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks' annual leave (pro rata), family‐friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
It's an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life.
We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods.
Shortlisted candidates will be invited to attend a competency‐based interview with the Director of Customer Services & Communities and the Housing Manager. We are an inclusive employer and offer equal opportunities regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview.
Housing Property Officer employer: CLOCH HOUSING ASSOCIATION
Cloch Housing Association is an exceptional employer, dedicated to delivering high-quality housing services while fostering a supportive and collaborative work culture. With a strong focus on employee wellbeing, professional development, and family-friendly policies, we offer meaningful opportunities for growth in the heart of Inverclyde. Join us in making a positive impact within our communities, guided by our core values of kindness, responsibility, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Property Officer
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching Inverclyde and its housing needs. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your competency-based interview skills. Think of examples from your past experiences that demonstrate your ability to manage tenancies, handle anti-social behaviour, and work collaboratively. We want to see how you live our values!
✨Tip Number 3
Network with current or former employees if you can. They can provide insights into the company culture and what it’s really like to work as a Housing Property Officer at Cloch. Plus, it might give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our values there.
We think you need these skills to ace Housing Property Officer
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Housing Property Officer role is all about. Dive into the job description and highlight key responsibilities and values that resonate with you. This will help you tailor your application to show how you fit right in!
Showcase Your Experience:When you're putting together your application, don’t just list your previous jobs. Instead, share specific examples of how you've managed tenancies, dealt with anti-social behaviour, or worked with communities. We want to see how your past experiences align with what we do at Cloch.
Be Authentic:Let your personality shine through! We’re looking for someone who embodies our values - Be Better, Be Kind, Be Responsible, Be Positive. Use your application to tell us about your approach to housing management and how you’ve made a difference in your previous roles.
Apply Through Our Website:Once you’ve polished up your application, make sure to submit it through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at CLOCH HOUSING ASSOCIATION
✨Know Your Stuff
Familiarise yourself with Cloch's vision and values. Understand their commitment to customer-focused housing services and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested in the role and the organisation.
✨Prepare for Competency Questions
Since the interview will be competency-based, think of specific examples from your past work that demonstrate your skills in tenancy management, handling anti-social behaviour, and working collaboratively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Community Engagement
As a Housing Property Officer, being a visible and trusted presence in the community is key. Be prepared to share how you've successfully engaged with communities in the past and how you plan to maintain strong relationships with tenants in your patch.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the team. You might ask about the biggest challenges facing the Housing and Communities team or how they measure success in tenant satisfaction. This demonstrates your proactive approach and eagerness to contribute.
