At a Glance
- Tasks: Lead a team to provide exceptional support and service to tenants.
- Company: Cloch, dedicated to exceeding customer expectations in housing.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a passionate team focused on community and tenant satisfaction.
- Why this job: Make a real difference in people's lives by enhancing their housing experience.
- Qualifications: Experience in customer support and strong leadership skills.
The predicted salary is between 36000 - 60000 € per year.
The Role
Cloch’s vision is to deliver services that exceed expectations - and this role is central to achieving that. As our Housing and Customer Support Manager, you’ll lead the Customer Support Team and Assistant Housing Officers, ensuring tenants receive excellent, consistent, and compassionate service from first contact through to tenancy sustainment.
Working closely with the Director of Customer Services and Communities and Housing Manager, you will take the lead on:
- Customer Contact
Housing and Customer Support Manager employer: CLOCH HOUSING ASSOCIATION
Cloch is an exceptional employer that prioritises the well-being and development of its staff, fostering a supportive and collaborative work culture. As a Housing and Customer Support Manager, you will benefit from comprehensive training opportunities and a commitment to employee growth, all while making a meaningful impact in the community. Located in a vibrant area, Cloch offers a unique chance to be part of a team dedicated to exceeding tenant expectations and enhancing lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Customer Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing and customer support sector. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Cloch’s vision and think about how your experience aligns with their goal of exceeding expectations. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your soft skills! As a Housing and Customer Support Manager, empathy and communication are key. Be ready to share examples of how you've provided compassionate service in the past during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing and Customer Support Manager
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help customers in the past – it’ll really make your application stand out!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Housing and Customer Support Manager role. Highlight your relevant experience and skills that align with our vision of exceeding expectations in service delivery.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CLOCH HOUSING ASSOCIATION
✨Know the Company Inside Out
Before your interview, make sure you research Cloch thoroughly. Understand their vision and values, especially how they aim to exceed customer expectations. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Housing and Customer Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and support others. Highlight any specific strategies you've used to improve customer service or team performance.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations with tenants or team members. Think about challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Compassionate Service
Cloch values compassionate service, so be ready to discuss how you prioritise empathy in customer interactions. Share stories that demonstrate your commitment to understanding and addressing tenant needs, showing that you can provide the excellent service they strive for.
