At a Glance
- Tasks: Manage housing services, support tenants, and maintain safe neighbourhoods.
- Company: Cloch, dedicated to exceeding customer expectations in housing.
- Benefits: Competitive salary, hybrid working, 8 weeks annual leave, and family-friendly policies.
- Other info: Part-time role with a focus on wellbeing and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to build relationships.
The predicted salary is between 42707 - 46895 £ per year.
Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision making and strong relationship management.
You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods. You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities.
Responsibilities- Tenancy & Income Management: manage rent accounts across a defined patch, prevent arrears through early intervention, agree repayment arrangements and progress proportionate recovery and legal action where required.
- Anti Social Behaviour & Enforcement: lead the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintain standards through estate inspections, address environmental and neighbourhood issues, and take action where tenancy conditions or safety concerns arise.
- Allocations & Voids: provide professional oversight of allocations, support tenancy sign‑ups, apply judgement in higher risk or complex cases, and contribute to reducing void loss.
- Customer Engagement & Service Delivery: act as a key point of contact for tenants, deliver clear, professional communication, resolve issues early and support a positive customer experience.
- Casework & Partnership Working: manage complex and high risk cases, work closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
This is a two‑year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro‑rata), hybrid working arrangements, 8 weeks annual leave (pro‑rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
Fit- Communicate clearly, confidently and with empathy.
- Build strong, positive relationships with tenants and partner agencies.
- Apply sound professional judgement and take responsibility for outcomes.
- Balance support with fair and proportionate enforcement.
- Remain resilient and solution focused when managing challenging situations.
- Live our values through your day‑to‑day approach to housing management.
Housing Officer in Greenock employer: CLOCH HOUSING ASSOCIATION
Cloch is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Housing Officer. With a strong focus on delivering high-quality housing services in Inverclyde, the company fosters a supportive work culture that encourages collaboration and community engagement. Employees benefit from flexible hybrid working arrangements, generous annual leave, and a commitment to family-friendly policies, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Greenock
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to communicate clearly and empathetically. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer in Greenock
Some tips for your application 🫡
Show Your Passion for Housing:When writing your application, let your enthusiasm for housing services shine through. We want to see that you genuinely care about making a difference in the community and supporting tenants.
Tailor Your Experience:Make sure to highlight relevant experience that aligns with the responsibilities of a Housing Officer. We’re looking for examples of how you've managed tenancies, dealt with anti-social behaviour, or engaged with customers effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at CLOCH HOUSING ASSOCIATION
✨Know Your Stuff
Familiarise yourself with Cloch’s vision and values. Understand their approach to housing services and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested and prepared.
✨Showcase Your People Skills
As a Housing Officer, relationship management is key. Prepare examples of how you've built strong relationships in previous roles. Think about times when you’ve resolved conflicts or supported tenants effectively.
✨Demonstrate Decision-Making Ability
Be ready to discuss situations where you had to make tough decisions. Highlight your judgement skills and how you balanced support with enforcement. Use specific examples that showcase your ability to manage risk.
✨Engage with Real Scenarios
Prepare for situational questions related to tenancy management and anti-social behaviour. Think through how you would handle various scenarios, showing your proactive approach and commitment to maintaining safe communities.
