At a Glance
- Tasks: Deliver high-quality housing services and support tenants in your community.
- Company: Join Cloch Housing Association, dedicated to exceeding customer expectations.
- Benefits: Part-time role with hybrid working, competitive salary, and generous leave.
- Other info: Inclusive employer focused on professional growth and wellbeing.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 42707 - 46895 € per year.
Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high‑quality, consistent and customer‑focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision‑making and strong relationship management.
You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well‑managed neighbourhoods. You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:
- Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
- Anti‑Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
- Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‑ups, applying judgement in higher‑risk or complex cases, and contributing to reducing void loss.
- Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience.
- Casework & Partnership Working: managing complex and high‑risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
This is a two-year fixed term, part‑time (14 hours per week) job‑share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life. We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods.
Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:
- Communicate clearly, confidently and with empathy
- Build strong, positive relationships with tenants and partner agencies
- Apply sound professional judgement and take responsibility for outcomes
- Balance support with fair and proportionate enforcement
- Remain resilient and solution‑focused when managing challenging situations
- Live our values through your day‑to‑day approach to housing management
To apply, please submit your CV and a supporting letter outlining how you meet the essential criteria for the role. Closing date: 12pm on Tuesday 2nd June 2026. Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services & Communities and the Housing Manager. Interviews are expected to take place week commencing 8th June 2026. All applications are very much welcome at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
Housing Officer (Job Share) in Central employer: CLOCH HOUSING ASSOCIATION
Cloch Housing Association is an exceptional employer, dedicated to delivering high-quality housing services while fostering a supportive and collaborative work culture. With a strong focus on employee wellbeing, professional development, and family-friendly policies, staff enjoy a meaningful role in enhancing community life in Inverclyde. Join us to be part of a team that values clear communication, empathy, and continuous improvement, making a real difference in the lives of tenants and neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Job Share) in Central
✨Tip Number 1
Get to know the company culture before your interview. Check out Cloch's values and think about how you can demonstrate them in your answers. We want to see that you align with our mission of delivering high-quality housing services!
✨Tip Number 2
Prepare for competency-based questions by thinking of examples from your past experiences. We love hearing about how you've handled challenging situations, so have a few stories ready that showcase your problem-solving skills and relationship management.
✨Tip Number 3
Practice your communication skills! Since this role is all about building strong relationships, being clear and confident in your responses will help you stand out. We want to see that you can engage effectively with tenants and partner agencies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it gives us a chance to see your proactive side, which is super important in housing management.
We think you need these skills to ace Housing Officer (Job Share) in Central
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight your experience in tenancy management, customer engagement, and any relevant partnerships you've built.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how you embody our values - Be Better, Be Kind, Be Responsible, Be Positive - and how your professional judgement aligns with the role's requirements.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-structured and free of jargon. We want to see your ability to convey information confidently and empathetically.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your CV and cover letter directly, and it helps us keep track of all applications efficiently.
How to prepare for a job interview at CLOCH HOUSING ASSOCIATION
✨Know Your Stuff
Make sure you thoroughly understand the role of a Housing Officer and Cloch's values. Familiarise yourself with their mission to exceed customer expectations and be ready to discuss how your experience aligns with their goals.
✨Showcase Your People Skills
Since this role is all about building relationships, prepare examples that demonstrate your ability to communicate clearly and empathetically. Think of situations where you've successfully managed tenant relationships or resolved conflicts.
✨Demonstrate Sound Judgement
Be ready to discuss how you make balanced decisions in challenging situations. Prepare scenarios where you've had to apply professional judgement, especially in tenancy management or dealing with anti-social behaviour.
✨Embrace the Values
Cloch values being better, kind, responsible, and positive. Reflect on how you embody these values in your work. Be prepared to share specific examples that highlight your commitment to these principles in housing management.
