At a Glance
- Tasks: Provide top-notch support in property management and tenancy administration.
- Company: Join a vibrant team at our Lettings Support Centre in Birkenhead.
- Benefits: Earn £25,000 with industry-leading training and career progression.
- Other info: Clear career path with support for relevant qualifications and team incentives.
- Why this job: Make a real difference while enjoying a fun and collaborative work environment.
- Qualifications: Outstanding customer service skills and a passion for helping others.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Birkenhead. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £25,000
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £25,000
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
Outstanding Customer Service skills.
Customer Service Advisor employer: Clive Watkin
Join our dynamic team in Birkenhead as a Customer Service Advisor, where you'll thrive in a supportive and collaborative environment that prioritises your professional growth. With industry-leading training, a clear career progression path, and a fantastic reward and recognition scheme, we ensure that your hard work is acknowledged and celebrated. Experience the joy of working in a fun atmosphere while making a meaningful impact on property management and tenant support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Customer Service Advisor role.
✨Tip Number 3
Show off your soft skills! As a Customer Service Advisor, you'll need to demonstrate excellent communication and problem-solving abilities. Be ready to share examples from your past experiences where you've successfully handled customer queries or resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re keen on the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service experience and show us how you can bring value to our Lettings Support Centre.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you fit into our fun and positive working environment. Keep it engaging and personal!
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Clive Watkin
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with property management and tenancy administration, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be dealing with landlords, tenants, and branches regularly. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to handle various situations and highlight your communication skills.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's training programmes, career progression opportunities, and team dynamics. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
✨Be Yourself and Stay Positive
The interviewers are looking for someone who fits into their fun and positive working environment. Be authentic, let your personality shine through, and maintain a positive attitude throughout the interview. A friendly demeanour can go a long way in making a great impression!
