Job Description Job Description We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants. What's in it for you as a Customer Service Advisor? Get full training and development Key responsibilities of a Customer Service Advisor. Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Customer Service Advisor. Strong customer service skills and confident communicator Customer focussed Contact or Call centre experience preferred Excellent planning and organisational skills Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing ~ Aviva Digi care + workplace / Car leasing and cycle to work scheme ~ Colleague discount scheme / Perks at work / Gym discounts ~ Life assurance / Workplace pension scheme ~23 days annual leave, increasing with length of service (and your birthday off) Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Customer Training Support Advisor in Birkenhead employer: Clive Watkin
Join Connells Group as a Customer Service Advisor in Birkenhead, where you'll thrive in a fast-paced and supportive environment that prioritises your professional growth. With comprehensive training, a clear career pathway, and benefits like industry qualifications and generous annual leave, we ensure our team members feel valued and empowered to deliver exceptional service. Experience a workplace culture that fosters collaboration and celebrates diversity, making it an ideal place for those seeking meaningful and rewarding employment.
