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- Tasks: Support landlords and tenants with property management and resolve queries effectively.
- Company: Join a vibrant team in a fast-paced lettings environment.
- Benefits: Starting salary of £25,000, full training, and career progression opportunities.
- Other info: Enjoy a fun workplace with regular team meetings and company briefings.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiasm and motivation to provide excellent customer service.
The predicted salary is between 25000 - 25000 £ per year.
We are looking for an enthusiastic and highly motivated Customer Service Advisor (also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords, and tenants.
Starting Salary: £25,000
What's in it for you as a Customer Service Advisor?
- Get full training and development
- A good understanding of the residential lettings industry
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Customer Service Advisor:
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with tradespeople/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication with landlords
Customer Service Advisor in Birkenhead employer: Clive Watkin
Contact Detail:
Clive Watkin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in property management or customer service. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing what they value will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Birkenhead
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to bring your energy to our team.
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clive Watkin
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the residential lettings industry. Brush up on common terminology and processes related to property management. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively resolved queries or managed customer relationships. Be ready to demonstrate how you can handle difficult situations with grace and professionalism.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like coordinating repairs or dealing with tenant complaints. Think through potential scenarios beforehand and outline your thought process. This will show that you can think on your feet and are prepared for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.