At a Glance
- Tasks: Assist in managing accommodations and ensure exceptional guest experiences.
- Company: Join the dynamic team at voco Belfast, part of The iNUA Collection.
- Benefits: Enjoy global discounts, enhanced leave, and professional development opportunities.
- Other info: Inclusive workplace celebrating diversity with excellent career growth potential.
- Why this job: Be a key player in creating memorable stays for guests in a prestigious hotel.
- Qualifications: 2-3 years in hospitality supervision, strong leadership, and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are now looking for an enthusiastic
Assistant Accommodation Manager to join our dynamic team at voco Belfast.
This is on a 12 monthfixed term basis for Maternity Leave cover.
In this role, you will play a vital part in ensuring the smooth operation of our accommodations department and providing exceptional guest experiences.
Your key responsibilities include
- Assist the Accommodation Manager in all aspects of departmental operations.
- Oversee the daily tasks of the housekeeping team, ensuring adherence to high cleaning standards.
- Conduct room inspections to maintain guest room quality and identify any maintenance needs.
- Prepare and assign housekeeping schedules, ensuring efficient room turnaround.
- Liaise with the Front Office & reservations department to manage room inventory, arrivals, and departures.
- Resolve guest concerns and complaints promptly and professionally.
- Train and mentor housekeeping team membersfostering a positive and productive work environment.
- Participate in the development and implementation of departmental procedures.
- Contribute to the creation of a welcoming and comfortable atmosphere for all guests.
- Uphold all company policies and safety regulations.
You will have
- A minimum of 2-3 years of experience in a supervisory role within the hospitality industry, preferably in housekeeping.
- Strong leadership skills with the ability to motivate and coach a team.
- Excellent communication, interpersonal, and problem-solving skills.
- High attention to detail and a commitment to guest satisfaction.
- Ability to work effectively under pressure and prioritise tasks in a fast-paced environment.
- Proficiency in hospitality software is a plus.
- In addition to the opportunity to work in a prestigious hotel and be part of
- The i NUA Collection
, we offer a range of benefits to our valued team members, including
- The opportunity to work within a renowned hotel collection.
- Discounts worldwide across the IHG portfolio- Employee rates and Friends and Family Rates
- Life Assurance- giving you peace of mind
- 24/7 access to our Employee Assistance Programme
- Enhanced Pension Contribution
- Employee Meals on shift
- Learning and Development opportunities with Room to Grow
- Access to employee discounts for you, your family and friends.
- Enhanced Maternity & Paternity Leave
The i NUA Collection is an equal opportunity employer committed to diversity and inclusion in the workplace.
We celebrate the unique backgrounds and perspectives of our team members and strive to create an inclusive environment where all employees feel valued, respected, and empowered to succeed.
You must be eligible to work in the UK to be considered for this vacancy.
We look forward to hearing from you!
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Accommodation Assistant Manager *Ma employer: Cliste Hospitality
Cliste Hospitality is an excellent employer, offering a vibrant work culture at the voco Belfast hotel where creativity thrives in a dynamic kitchen. As a Chef de Partie, you'll enjoy industry-leading benefits, including employee discounts and ample opportunities for professional growth, all while being part of a supportive team that values mentorship and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Assistant Manager *Ma
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Accommodation Assistant Manager *Ma
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Cliste Hospitality
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Cliste Hospitality. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
