At a Glance
- Tasks: Lead and coach a dynamic customer support team to achieve outstanding results.
- Company: Join Clipboard, a forward-thinking company focused on exceptional customer experiences.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for personal growth.
- Other info: Be part of a culture that values learning and development.
- Why this job: Make a real difference by empowering a large team and enhancing customer satisfaction.
- Qualifications: Experience in customer support and strong leadership skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Clipboard is seeking a Worker Operations Team Lead to coach a 200+ member support team and drive exceptional customer outcomes.
You’ll work hands-on to coach agents, deliver feedback, and become a product expert on our tools such as Zendesk, Metabase and Amazon Connect.
You will monitor quality, productivity and attendance, provide regular coaching, manage escalations, ensure schedule adherence, and foster a culture of learning and development.
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Remote Customer Support Team Lead - Data-Driven Coach in London employer: Clipboard
Clipboard is an exceptional employer that fosters a dynamic and inclusive remote-first work culture, perfect for innovative thinkers eager to make a significant impact. With a strong emphasis on employee growth, the company offers ample opportunities for professional development and encourages team collaboration in tackling diverse challenges. Joining Clipboard means being part of a forward-thinking startup that values your skills and contributions, all while enjoying the flexibility of remote work.
