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- Tasks: Provide empathetic support to healthcare staff via chat, voice, and email.
- Company: Leading remote customer support platform with a focus on healthcare.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by supporting those who care for others.
- Qualifications: Fluent English and 2+ years of customer support experience required.
- Other info: Fast-paced environment with 24/7 operations; weekend availability needed.
The predicted salary is between 28800 - 48000 £ per year.
A leading remote customer support platform is seeking experienced professionals to provide empathetic support to healthcare staff.
Candidates must have fluent English and 2+ years of related experience. This role operates 24/7 and requires Saturday and Sunday availability.
You will resolve issues via chat, voice, and email while navigating tools like Zendesk and Salesforce.
Join a fast-paced environment focused on growth and operational excellence.
Remote Customer Experience Specialist — Healthcare Platform in London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Specialist — Healthcare Platform in London
✨Tip Number 1
Make sure you know the ins and outs of the healthcare platform you're applying to. Research their services and values so you can show off your knowledge during interviews. We want to see that you’re genuinely interested in helping healthcare staff!
✨Tip Number 2
Practice your communication skills! Since you'll be resolving issues via chat, voice, and email, it’s crucial to sound clear and empathetic. We recommend doing mock calls or chats with friends to get comfortable before the real deal.
✨Tip Number 3
Be ready to showcase your experience with tools like Zendesk and Salesforce. If you’ve used them before, prepare some examples of how you’ve navigated these platforms to solve customer issues. We love seeing practical experience in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to jump into a fast-paced environment.
We think you need these skills to ace Remote Customer Experience Specialist — Healthcare Platform in London
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to provide empathetic support. Share specific examples of how you've helped customers in the past, especially in healthcare settings, as this will resonate with us.
Tailor Your Experience: Don’t just list your experience; tailor it to match the job description. We want to see how your 2+ years of related experience align with the role of a Customer Experience Specialist. Be specific about your skills with tools like Zendesk and Salesforce.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and keep your sentences concise. We appreciate applications that are easy to read and get straight to the point, so avoid fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Clipboard
✨Know Your Stuff
Make sure you’re familiar with the tools mentioned in the job description, like Zendesk and Salesforce. Brush up on their features and how they can help in customer support. This will show that you’re not just a great communicator but also tech-savvy!
✨Show Empathy
Since this role is all about providing empathetic support to healthcare staff, prepare examples from your past experience where you’ve successfully resolved issues while being understanding and supportive. This will highlight your ability to connect with customers on a personal level.
✨Flexibility is Key
Given the 24/7 nature of the role, be ready to discuss your availability, especially for weekends. Show that you’re adaptable and willing to work during peak times. This will demonstrate your commitment to the role and the team.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in a healthcare setting. Prepare responses for how you would handle difficult situations or complaints. Practising these will help you feel more confident and articulate during the interview.
