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- Tasks: Provide top-notch support to workplace customers via voice and email.
- Company: Fast-growing marketplace with a focus on customer satisfaction.
- Benefits: Remote work, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Strong communication skills and a customer-centric mindset.
- Other info: Open to all experience levels, perfect for students and recent grads.
The predicted salary is between 30000 - 42000 £ per year.
A fast-growing marketplace is seeking B2B Client Support Specialists to provide excellent support to workplace customers. This remote role involves resolving client issues via voice and email, navigating tools like Zendesk, and developing a deep understanding of products and processes to enhance customer experience.
The ideal candidate will have a customer-centric mindset and strong communication skills. This is an opportunity for individuals of all experience levels to join a dynamic environment and make a significant impact.
Remote B2B Client Support Specialist – Workplace Solutions in London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote B2B Client Support Specialist – Workplace Solutions in London
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to workplace solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves resolving client issues via voice and email, try role-playing common scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant groups. Engaging with others in the industry can provide valuable insights and might even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t hold back!
We think you need these skills to ace Remote B2B Client Support Specialist – Workplace Solutions in London
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-centric approach. Share examples of how you've gone above and beyond to support clients in the past. We love seeing candidates who genuinely care about enhancing the customer experience!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills that relate to resolving client issues and using tools like Zendesk. This shows us you’re serious about joining our team.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Clipboard
✨Know Your Tools
Familiarise yourself with tools like Zendesk before the interview. Being able to discuss how you've used similar platforms or your willingness to learn will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer-Centric Mindset
Prepare examples of how you've gone above and beyond for customers in previous roles. This could be a time you resolved a tricky issue or received positive feedback. Highlighting these experiences will demonstrate your commitment to excellent client support.
✨Practice Your Communication Skills
Since this role involves resolving issues via voice and email, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex ideas simply.
✨Research the Company and Its Products
Take some time to understand the marketplace and the specific workplace solutions they offer. Being knowledgeable about their products will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
