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- Tasks: Lead and optimise operations for our Documents & Onboarding team.
- Company: Join a fast-growing, profitable marketplace with a global remote team.
- Benefits: Competitive salary, flexible work environment, and opportunities for career growth.
- Why this job: Make a real impact by improving lives through operational excellence.
- Qualifications: 5+ years in operations leadership with a focus on customer support.
- Other info: Be part of a dynamic team driving continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces.
Overview: We are seeking an Operations Manager to support and scale core functions within Customer Operations. This role reports directly to the head of the Documents & Onboarding Team and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making and people management.
Responsibilities:
- Lead operational strategy and execution within the Documents & Onboarding team.
- Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
- Build and develop high-performing teams with clear responsibilities and accountability.
- Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting.
- Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs.
- Maintain accuracy in volume forecasting, resource planning, incident management, and reporting.
- Drive continuous improvement through structured analysis and strong operational controls.
Qualifications:
- Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments.
- Ability to operate effectively across multiple operational functions with strong systems thinking.
- Proven track record of precise, data-driven decision-making.
- Experience leading teams in fast-paced or high-growth settings.
- Strong understanding of operational tools, analytics, and automation.
- Experience in a marketplace or similarly complex environment is a plus.
What Success Looks Like:
- Reliable, scalable operations with measurable improvements in service quality, efficiency, and accuracy.
- Strong alignment across Customer Operations and key cross-functional teams.
- Clear, disciplined decision-making that strengthens the customer experience and supports company growth.
Operations Manager - Documents in London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Documents in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Clipboard or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Clipboard’s mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It’s a nice touch that keeps you on their radar and shows you’re genuinely interested in the role.
We think you need these skills to ace Operations Manager - Documents in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping professionals grow and succeed. Share your motivation for wanting to join our team at Clipboard.
Tailor Your Experience: Make sure to highlight your relevant experience in operations leadership and customer support. We’re looking for someone who can navigate multiple operational areas, so be specific about how your past roles align with what we do at Clipboard.
Be Data-Driven: Since we value precise, data-driven decision-making, include examples of how you've used data to improve processes or drive results in your previous roles. This will show us that you understand the importance of analytics in operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Operations Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Clipboard
✨Know the Company Inside Out
Before your interview, take some time to really understand Clipboard's mission and values. Familiarise yourself with their app-based marketplace and how it connects professionals with workplaces. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Operational Expertise
Be ready to discuss your experience in operations leadership, especially in customer support or service environments. Prepare specific examples of how you've improved workflows or built high-performing teams. Clipboard is looking for someone who can drive efficiency, so highlight your data-driven decision-making skills.
✨Prepare for Cross-Functional Collaboration
Since the role involves partnering with various teams like Product, Engineering, and Sales, think of examples where you've successfully collaborated across departments. Discuss how you’ve aligned customer insights with company needs, as this will demonstrate your ability to work effectively in a fast-paced environment.
✨Emphasise Continuous Improvement
Clipboard values continuous improvement, so come prepared with ideas on how you would drive operational excellence within the Documents & Onboarding team. Share any past experiences where you implemented structured analysis or strong operational controls that led to measurable improvements.
