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For Companies At a Glance
- Tasks: Lead operational strategy and enhance customer support efficiency.
- Company: Join a fast-growing, profitable marketplace with a global remote team.
- Benefits: Competitive salary, remote work flexibility, and career growth opportunities.
- Why this job: Make a real impact by improving lives through innovative operational strategies.
- Qualifications: 8+ years in operations leadership with a focus on customer success.
- Other info: Dynamic environment with a commitment to continuous improvement and teamwork.
The predicted salary is between 54000 - 84000 £ per year.
Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces.
Overview: We are seeking an Operations Director to support and scale core functions. This role reports directly into Customer Operations and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making.
Responsibilities:
- Lead operational strategy and execution within Customer Operations.
- Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
- Build and develop high-performing teams with clear responsibilities and accountability.
- Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting.
- Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs.
- Maintain accuracy in forecasting, resource planning, incident management, and reporting.
- Drive continuous improvement through structured analysis and strong operational controls.
Qualifications:
- Minimum of 8 years of experience in operations leadership within customer support, customer success, or service environments.
- Ability to operate effectively across multiple operational functions with strong systems thinking.
- Proven track record of precise, data-driven decision-making.
- Experience leading teams in fast-paced or high-growth settings.
- Strong understanding of operational tools, analytics, and automation.
- Experience in a marketplace or similarly complex environment is a plus.
What Success Looks Like:
- Reliable, scalable operations with measurable improvements in service quality and efficiency.
- Strong alignment across Customer Operations and key cross-functional teams.
- Clear, disciplined decision-making that strengthens the customer experience and supports company growth.
Operations Director in London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Clipboard and its operations. Understand their marketplace model and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their mission.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built high-performing teams and improved operational processes in your previous roles. This is your chance to shine and demonstrate that you can drive success at Clipboard.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of lifting people up the socioeconomic ladder.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission to uplift professionals and improve lives. A personal touch can make all the difference.
Tailor Your Experience: Make sure to highlight your relevant experience in operations leadership, especially in customer support or service environments. We’re looking for someone who can navigate multiple operational areas, so be specific about your achievements in these areas.
Be Data-Driven: Since we value precise decision-making, include examples of how you've used data to drive improvements in your previous roles. Show us your analytical side and how it has led to successful outcomes in your past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Clipboard
✨Know the Company Inside Out
Before your interview, make sure you dive deep into Clipboard's mission and values. Understand how their app-based marketplace works and be ready to discuss how your experience aligns with their goal of lifting people up the socioeconomic ladder.
✨Showcase Your Operational Expertise
Prepare specific examples from your past roles that demonstrate your ability to lead operational strategy and execution. Highlight your experience in managing support systems and driving continuous improvement, as these are key aspects of the Operations Director role.
✨Emphasise Team Building Skills
Clipboard is looking for someone who can build high-performing teams. Be ready to share your approach to developing team dynamics, setting clear responsibilities, and fostering accountability. This will show that you can lead effectively in a fast-paced environment.
✨Be Data-Driven
Since the role requires precise, data-driven decision-making, come prepared with metrics or outcomes from your previous positions. Discuss how you've used analytics to improve processes and align customer insights with company needs, showcasing your systems thinking.
