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- Tasks: Provide top-notch support to our workplace clients and solve their issues proactively.
- Company: Join a fast-growing, profitable marketplace with a global remote team.
- Benefits: Flexible work environment, competitive pay, and opportunities for career growth.
- Why this job: Make a real difference by helping professionals and workplaces connect seamlessly.
- Qualifications: No specific degree needed; just a passion for customer service and problem-solving.
- Other info: Dynamic role with a focus on communication and accountability.
The predicted salary is between 36000 - 60000 £ per year.
Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, visit our website.
About the Role: This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Success Factors
- Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
- Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
- Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
- High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
- This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
- Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift-related issues.
Client Support Specialist (Workplaces - B2B) in London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist (Workplaces - B2B) in London
✨Tip Number 1
Get to know Clipboard inside out! Familiarise yourself with their mission and values, so you can show genuine enthusiasm during interviews. When we see that you understand our goals, it makes you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, make sure you can articulate your thoughts clearly and confidently. We recommend doing mock interviews with friends or using online platforms to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you’ve tackled challenges head-on. We love candidates who can think on their feet and come up with creative solutions for our clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and genuinely interested in joining our team at Clipboard.
We think you need these skills to ace Client Support Specialist (Workplaces - B2B) in London
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your passion for helping customers. Share specific examples of how you've gone above and beyond to solve problems in the past. We love seeing that genuine care for clients!
Communicate Clearly and Professionally: Since strong communication skills are key for this role, ensure your written application is clear and professional. Use proper grammar and structure your thoughts logically. Remember, this is your chance to showcase your English skills!
Be Proactive in Your Approach: Don’t just list your experiences—explain how you’ve proactively solved issues in previous roles. We want to see your critical thinking in action! This will show us that you’re not just a follower but a problem-solver.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clipboard
✨Understand the Company’s Mission
Before your interview, take some time to really grasp Clipboard's mission of lifting people up the socioeconomic ladder. This will not only help you align your answers with their values but also show that you genuinely care about their goals.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you took ownership of their problems and provided effective solutions. This will demonstrate that you have the right mindset for a Client Support Specialist role.
✨Practice Clear Communication
Since strong communication skills are crucial, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences in a concise manner.
✨Be Ready to Problem-Solve on the Spot
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think critically about how you would handle various client issues and be prepared to discuss your thought process. This will showcase your proactive approach to challenges.
