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- Tasks: Provide empathetic support to healthcare staff via chat, voice, and email.
- Company: Leading remote customer support platform with a focus on healthcare.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by supporting those who care for others.
- Qualifications: Fluent English and 2+ years of customer support experience required.
- Other info: Fast-paced environment with 24/7 operations; weekend availability needed.
The predicted salary is between 28800 - 43200 £ per year.
A leading remote customer support platform is seeking experienced professionals to provide empathetic support to healthcare staff.
Candidates must have fluent English and 2+ years of related experience. This role operates 24/7 and requires Saturday and Sunday availability.
You will resolve issues via chat, voice, and email while navigating tools like Zendesk and Salesforce.
Join a fast-paced environment focused on growth and operational excellence.
Remote Customer Experience Specialist — Healthcare Platform in City of London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Specialist — Healthcare Platform in City of London
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of customer support tools like Zendesk and Salesforce. We want to see that you can hit the ground running, so be ready to chat about your experience with these platforms.
✨Tip Number 2
Show off your empathy skills! In a role focused on healthcare support, it’s crucial to demonstrate that you understand the challenges healthcare staff face. Share examples from your past where you’ve provided exceptional support in tough situations.
✨Tip Number 3
Flexibility is key! Since this role requires weekend availability, highlight your willingness to work those hours. We appreciate candidates who are adaptable and ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you into the process. Plus, we love connecting directly with candidates who are eager to join our team!
We think you need these skills to ace Remote Customer Experience Specialist — Healthcare Platform in City of London
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to provide empathetic support. Share examples of how you've helped customers in the past, especially in healthcare settings, as this will resonate with us.
Tailor Your Experience: We want to see how your 2+ years of experience align with the role. Be specific about your previous roles and responsibilities, especially if you've used tools like Zendesk or Salesforce. This helps us understand your fit for the position.
Availability is Key: Since this role requires weekend availability, mention your flexibility in your application. Let us know that you're ready to work in a 24/7 environment, as this shows you're committed to being part of our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to review your application and get you into the process faster!
How to prepare for a job interview at Clipboard
✨Know Your Stuff
Make sure you’re familiar with the tools mentioned in the job description, like Zendesk and Salesforce. Brush up on their features and how they can help in customer support. This will show that you’re not just a great communicator but also tech-savvy!
✨Show Empathy
Since this role is all about providing empathetic support to healthcare staff, prepare examples from your past experience where you’ve successfully resolved issues while being understanding and supportive. This will highlight your ability to connect with customers on a personal level.
✨Flexibility is Key
With the role requiring weekend availability, be ready to discuss your schedule openly. If you have prior experience working flexible hours, share that! It shows you’re adaptable and ready for the fast-paced environment.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in healthcare support. Prepare responses for how you would handle difficult situations or irate customers. Practising these will help you feel more confident during the interview.
