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- Tasks: Provide fast, empathetic support to healthcare professionals via chat, voice, and email.
- Company: Join a fast-growing, profitable marketplace empowering over 60,000 professionals.
- Benefits: Remote work, career growth opportunities, and a chance to lead teams.
- Why this job: Be part of a movement that improves lives and offers real career advancement.
- Qualifications: 2+ years in customer support and experience with CRMs like Zendesk or Salesforce.
- Other info: Work in a dynamic, 24/7 environment with a focus on internal promotion.
The predicted salary is between 30000 - 42000 £ per year.
Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces.
Overview:
- Remote - Open to candidates in Europe and Canada
- Estimated start date: January 5th, 2026
We’re not just supporting customers, we’re powering a movement of over 60,000 healthcare professionals on our platform. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, “entry-level” means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you. Many of our current leaders started right here; if you’re driven, sharp, and not afraid to grow from the ground up, we want you.
Important Note: We operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times and shifts are assigned based on business needs.
Must haves:
- Fluent, professional-level English (spoken and written)
- 2+ years of experience in customer support via chat or voice
- 2+ years using CRMs like Zendesk or Salesforce
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- An ability to thrive in fast-paced, cross-functional environments
- A proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and sound judgment, especially under pressure
- A collaborative attitude that contributes to team success
Your Responsibilities:
- Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
- Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
- Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and elevate only when necessary
- Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
- Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
- Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
- Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
System Requirements:
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB RAM
- Quiet working environment
- Steady power and internet connection
Customer Experience Specialist in City of London employer: Clipboard
Contact Detail:
Clipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in City of London
✨Tip Number 1
Get to know Clipboard inside out! Familiarise yourself with our mission and values, especially how we empower healthcare professionals. This will help you connect with the interviewers and show that you're genuinely interested in being part of the movement.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with real-time issues, think of scenarios where you had to troubleshoot or resolve conflicts in previous roles. Be ready to share these experiences during your chat or voice interviews.
✨Tip Number 3
Show off your tech-savviness! Brush up on using CRMs like Zendesk or Salesforce, and be prepared to discuss how you've used Google Workspace in your past jobs. This will demonstrate that you can hit the ground running in our fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team. Let’s make this happen!
We think you need these skills to ace Customer Experience Specialist in City of London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer support shine through! We want to see that you genuinely care about helping others and are excited about the opportunity to grow with us at Clipboard.
Tailor Your Experience: Make sure to highlight your relevant experience in customer support, especially if you've used tools like Zendesk or Salesforce. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your skills and experiences without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clipboard
✨Know the Company Inside Out
Before your interview, take some time to really understand Clipboard's mission and values. Familiarise yourself with their app-based marketplace and how it connects professionals with workplaces. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Support Skills
Since the role is all about delivering fast and empathetic support, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your use of CRMs like Zendesk or Salesforce, and be ready to discuss how you’ve navigated challenges in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Clipboard values proactive problem solvers, so come prepared with specific instances where you took initiative to resolve an issue without waiting for direction. Think about times when you identified trends or gaps in processes and how you addressed them to improve the customer experience.
✨Emphasise Team Collaboration
The role requires a collaborative attitude, so be ready to discuss how you've worked effectively within a team. Share examples of how you contributed to team success and supported your colleagues, especially in high-pressure situations. This will show that you’re not just a lone wolf but someone who thrives in a team setting.
