Systems Engineer (Production)

We are currently seeking a Systems Engineer, Production to join our Platform Team. The Systems Engineering team at Clio builds and operates the systems that power all of our cloud-based products and services. We design, automate, and maintain the infrastructure that enables our global teams to deliver reliable, secure, and scalable solutions to thousands of customers every day. Our mission is to make deploying and operating software effortless and safe. We focus on automation, observability, and reliability, ensuring every engineering team at Clio can move faster and with confidence. You’ll be part of a globally distributed team, collaborating closely with engineers in North America and Europe, driving technical excellence across Clio’s production environments.

Responsibilities

• Design, build, and maintain the AWS infrastructure supporting Clio’s production environments.
• Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance.
• Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience.
• Enhance observability and reliability, refining alerting, monitoring, and incident response.
• Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture.
• Mentor and guide team members, fostering a culture of technical excellence and continuous learning.
• Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems.
• Define agentic patterns to inflect the way we build, deploy, and observe cloud infrastructure.

Qualifications

• You’re an experienced platform engineer who thrives on building infrastructure that just works — scalable, secure, and self-healing.
• You’re comfortable writing code as well as digging into cloud architecture.
• Experience designing, deploying, and operating AWS infrastructure and managed services (RDS, EKS, Lambda) at scale.
• Strong coding foundation, with experience in application development or building robust automation frameworks and tooling.
• Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration.
• Experience in container orchestration and cluster management.
• Experience with CI/CD systems such as Buildkite, GitHub Actions, etc.
• Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.).
• Expertise with Terraform and infrastructure automation.
• Growth mindset for process improvement and new technologies, especially AI.
• Familiarity with Linux systems administration, networking, and troubleshooting.
• Experience with relational or non-relational datastores in a production environment.
• Experience with best practices for managing and securing cloud environments at scale.
• Prior experience leveraging AI to accelerate work through generating code and debugging infrastructure issues.
• Experience with Kubernetes (EKS) on AWS in production environments.
• Prior experience in platform engineering or developer productivity teams.
• Hands-on experience managing and scaling distributed data stores (e.g., MySQL/Aurora) at scale, including troubleshooting database bottlenecks and implementing robust backup and disaster recovery strategies.
• Prior experience working with software teams building and shipping applications to the cloud.

Benefits

• Specialized learning and development programs and access to an in-house performance coach.
• Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor.
• Access to pay transparency on all of our global roles.
• Company equity for applicable employees.
• RRSP-matching in Canada, 401k in the US, and pension plans in Ireland.
• Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote.
• Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements).
• Parental leave options for birthing and non-birthing parents.
• A $500 contribution to your child’s RESP.
• Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program.
• Virtual and In-person Wellness Programs to support mental and physical health.
• Paid time for volunteering through our Clio Gives program.
• $2000 annual counseling benefit for CAD Clions.