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- Tasks: Lead the configuration of the ShareDo platform to meet client needs and enhance their experience.
- Company: Join Clio, a leader in legal AI technology, transforming the legal industry.
- Benefits: Enjoy competitive salary, flexible hybrid work, 25 days holiday, and professional development opportunities.
- Why this job: Make a real impact by empowering clients with innovative solutions in a dynamic environment.
- Qualifications: Experience with low-code platforms and strong communication skills are essential.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
The predicted salary is between 61600 - 92400 £ per year.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We’re looking for a skilled Solutions Consultant Lead to join our ShareDo team. In this role, you'll play a key part in configuring the Sharedo platform to meet our clients’ unique business needs. You'll work closely with both clients and partners—helping them understand how to use the platform’s tools effectively and empowering them to manage their own configurations. This is a client-facing role, so strong communication skills and a consultative mindset are essential. You’ll collaborate with clients to understand their goals, set up workflows, design forms and templates, and deliver hands-on training.
ShareDo, part of Clio, is a cutting-edge, adaptive work management platform that empowers large law firms to create customized solutions for managing their work processes. We focus on mid-sized to large law firms that use ShareDo as their Case Management System to streamline operations, boost profitability, and enhance the client experience.
Key Responsibilities:
- Platform Configuration
- Workflow & Process Design: Set up "work types," workflows, and forms in Sharedo to align with each client’s business processes.
- Data Customization: Gain deep knowledge of the Sharedo platform to create high-impact, value-driven customizations.
- User Interface & Rule Setup: Customize fields, layouts, and business rules to meet client requirements.
- Implementation Best Practices: Promote best practices for platform configuration to ensure scalable and maintainable solutions.
- Client Onboarding & Enablement: Provide training and guidance to clients and partners, helping them confidently use Sharedo's configuration tools.
- Interactive Workshops: Lead engaging workshops to demonstrate how to effectively configure and optimize the platform.
- Mentorship & Ongoing Support: Serve as a trusted advisor to clients, supporting them as they grow their in-house expertise.
- Documentation: Create clear, easy-to-follow documentation for platform configurations, customizations, and processes.
- Best Practice Guidelines: Develop and share recommended configuration standards to help clients get the most out of the platform.
- Knowledge Base Contributions: Write articles, FAQs, and how-to guides to support both clients and internal teams.
- Team Coaching & Development: Lead and mentor a team of Solution Consultants enabling them to continually develop their skills and competencies.
- People Management: Contribute to people development and annual performance process for the Solution Consultant team.
- Governance: Establish governance framework for configurations and perform regular reviews of configuration developed by other Solution Consultants for quality audits.
- Project support: Support the project team for configuration related queries and contribute to RAID management as requested by the Project Management team.
What We’re Looking For:
- Required:
- Experience with Low-Code Platforms: Proven ability to configure business software using low-code or configurable platforms (e.g., Sharedo, Salesforce, ServiceNow, etc.).
- Client Training Skills: Able to explain complex concepts clearly and simply to non-technical users.
- Strong Attention to Detail: Accuracy and quality are key when configuring workflows and rules.
- Process Documentation: Skilled at writing clear and concise documentation for both technical and non-technical audiences.
- Team Leadership: Proven ability to lead a team of experienced delivery experts.
- Problem Solver: Ability to identify issues and quickly implement effective configuration solutions.
- 20% Travel: Visit client sites and cross functional meetings.
- AI: Demonstrate a keen interest in improving your craft by using AI.
- Legal Technology experience is highly desirable.
- Background in Workflow Design or Process Modelling is a strong plus.
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:
- Competitive, equitable salary
- Clio offers a flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility: Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Solution Consultant Lead in Manchester employer: Clio
Contact Detail:
Clio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Research Clio and its ShareDo platform. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to explain complex concepts simply is key. Try role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you identified issues and implemented effective solutions. This will demonstrate your ability to think on your feet during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Clio team.
We think you need these skills to ace Solution Consultant Lead in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Consultant Lead role. Highlight your experience with low-code platforms and client training skills, as these are key for us at Clio.
Showcase Your Communication Skills: Since this is a client-facing role, it’s super important to demonstrate your strong communication abilities. Use clear and concise language in your application to show that you can explain complex concepts simply.
Detail Your Problem-Solving Skills: We love problem solvers! In your application, share examples of how you've identified issues and implemented effective solutions in past roles. This will help us see your potential fit for the team.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Clio
✨Know the Platform Inside Out
Before your interview, make sure you have a solid understanding of the Sharedo platform and its features. Familiarise yourself with low-code platforms and be ready to discuss how you've configured similar systems in the past. This will show that you're not just a candidate but someone who can hit the ground running.
✨Showcase Your Communication Skills
Since this role is client-facing, practice explaining complex concepts in simple terms. You might want to prepare examples of how you've successfully trained clients or colleagues in the past. This will demonstrate your ability to connect with non-technical users and make them feel comfortable with the technology.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client scenarios or challenges. Think about past experiences where you solved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Team Leadership Experience
As a Solutions Consultant Lead, you'll be expected to mentor and lead a team. Be prepared to discuss your leadership style and provide examples of how you've developed team members' skills. Highlight any experience you have in coaching or managing teams to show that you can inspire and guide others.
