At a Glance
- Tasks: Oversee resource demand and allocation across global teams in a dynamic legal tech environment.
- Company: Join Clio, the leader in legal AI technology, transforming the legal experience.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and 25 days holiday plus bank holidays.
- Other info: Great opportunities for professional development and career growth in a supportive culture.
- Why this job: Make a real impact in a mission-driven company focused on diversity and inclusion.
- Qualifications: 5+ years in project management or resource planning, with strong analytical skills.
The predicted salary is between 64900 - 87900 £ per year.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Role Summary
The Senior Resource Manager is responsible for overseeing Clio Operate's overall resource demand, scale, and utilisation across all regions (EMEA, NAMER, and APAC), covering internal and partner services teams, ensuring optimal staffing for the sales pipeline, partner pipeline, Customer Success Initiatives, and Service Desk elements. This role involves strategically managing resource supply and demand through continuous monitoring of utilisation, forward planning, and proactive capability development to maximise profitability and efficiency.
Key Responsibilities
- Resource Planning and Allocation: Review the demand view weekly in conjunction with the Professional Services (PS) leadership team, sales, and Customer Success, identifying gaps in service demands. Assign the right people with the right skills to projects based on availability. Resolve scheduling bottlenecks and negotiate priorities between project managers. Monitor the utilisation of all internal, partner, and contractor staff across EMEA, NAMER, and APAC continuously, and move identified capacity to appropriate opportunities within PS, Customer Success (CS), Partners, or clients. Forecast future staffing needs and forward plan resource supply to ensure people are in place ahead of time based on forecasted demands.
- Talent and Capability Management: Define regional role requirements for sustained demands by working with capability leads across EMEA, NAMER, and APAC, and secure approvals to create hiring demand. Work with partner organisations or contractor hire teams across all regions for tactical resource augmentation, ensuring seamless integration with internal staff capability plans. Work with the Training Manager to ensure new hires have their training planned and scheduled. Conduct regular Skill Gap Analysis to identify gaps in team expertise and collaborate with capability leads to establish upskill plans. Identify resources requiring further training to upskill, and take appropriate actions to facilitate their knowledge upskills. Ensure internal and partner resources who have undergone training have appropriate project opportunities to upskill.
- Performance Monitoring and Reporting: Track billable hours and resource usage to maximise profitability. Track non-billable hours and resource usage to provide data into cost to serve per customer. Provide data to senior management regarding resource utilisation and project status.
Skills and Qualifications
- Experience: At least 5 years of experience in project management, resource planning, or consulting, specifically within a large and complex Professional Services organisation.
- Strategic Thinking: Ability to align team capacity with long-term business goals.
- Analytical Skills: Proven ability to analyse data for forecasting and optimisation.
- Technical Proficiency: Proficiency in resource management software and project management tools.
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
- Competitive, equitable salary
- Clio offers a flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- The expected salary range for this role is 64,900 to 87,900 GBP.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency.
Type: Full time
Senior Resource Manager (Law firm) in London employer: Clio
Clio is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Technical Trainer & E-Learning Designer, you will have the opportunity to create impactful learning experiences while collaborating with talented teams in a supportive environment. Located in a vibrant area, Clio provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resource Manager (Law firm) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Resource Manager (Law firm) at Clio!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Clio or be willing to refer you for that Senior Resource Manager (Law firm) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Clio who’s on the lookout for their next Senior Resource Manager (Law firm) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Resource Manager (Law firm) role at Clio!
We think you need these skills to ace Senior Resource Manager (Law firm) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Clio. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Clio
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Clio. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
