At a Glance
- Tasks: Manage resource planning and allocation for a leading legal AI company.
- Company: Join Clio, the global leader in legal AI technology.
- Benefits: Enjoy a competitive salary, flexible work, and 25 days holiday.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact in transforming the legal experience for professionals.
- Qualifications: 5+ years in project management or resource planning required.
The predicted salary is between 64900 - 87900 £ per year.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Role Summary
The Senior Resource Manager is responsible for overseeing Clio Operate's overall resource demand, scale, and utilisation across all regions (EMEA, NAMER, and APAC), covering internal and partner services teams, ensuring optimal staffing for the sales pipeline, partner pipeline, Customer Success Initiatives, and Service Desk elements. This role involves strategically managing resource supply and demand through continuous monitoring of utilisation, forward planning, and proactive capability development to maximise profitability and efficiency.
Key Responsibilities
- Resource Planning and Allocation: Review the demand view weekly in conjunction with the Professional Services (PS) leadership team, sales, and Customer Success, identifying gaps in service demands. Assign the right people with the right skills to projects based on availability. Resolve scheduling bottlenecks and negotiate priorities between project managers. Monitor the utilisation of all internal, partner, and contractor staff across EMEA, NAMER, and APAC continuously, and move identified capacity to appropriate opportunities within PS, Customer Success (CS), Partners, or clients. Forecast future staffing needs and forward plan resource supply to ensure people are in place ahead of time based on forecasted demands.
- Talent and Capability Management: Define regional role requirements for sustained demands by working with capability leads across EMEA, NAMER, and APAC, and secure approvals to create hiring demand. Work with partner organisations or contractor hire teams across all regions for tactical resource augmentation, ensuring seamless integration with internal staff capability plans. Work with the Training Manager to ensure new hires have their training planned and scheduled. Conduct regular Skill Gap Analysis to identify gaps in team expertise and collaborate with capability leads to establish upskill plans. Identify resources requiring further training to upskill, and take appropriate actions to facilitate their knowledge upskills. Ensure internal and partner resources who have undergone training have appropriate project opportunities to upskill.
- Performance Monitoring and Reporting: Track billable hours and resource usage to maximise profitability. Track non-billable hours and resource usage to provide data into cost to serve per customer. Provide data to senior management regarding resource utilisation and project status.
Skills and Qualifications
- Experience: At least 5 years of experience in project management, resource planning, or consulting, specifically within a large and complex Professional Services organisation.
- Strategic Thinking: Ability to align team capacity with long-term business goals.
- Analytical Skills: Proven ability to analyse data for forecasting and optimisation.
- Technical Proficiency: Proficiency in resource management software and project management tools.
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
- Competitive, equitable salary
- Clio offers a flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range for this role is 64,900 to 87,900 GBP.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency.
Type: Full time
Flexible Resourcing Specialist in London employer: Clio
Clio is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Technical Trainer & E-Learning Designer, you will have the opportunity to create impactful learning experiences while collaborating with talented teams in a supportive environment. Located in a vibrant area, Clio provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it a rewarding place to advance your career.
