At a Glance
- Tasks: Support the Minerva team with administrative processes and initial assessments.
- Company: Advance Charity, a feminist organisation empowering women and girls.
- Benefits: 30 days paid holiday, employee discounts, pension scheme, and career development.
- Other info: Join a dynamic team dedicated to innovative support for women.
- Why this job: Make a real difference in women's lives while working in a supportive environment.
- Qualifications: Experience in monitoring practices and a passion for supporting women in the criminal justice system.
The predicted salary is between 24300 - 29700 £ per year.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for a Service Administrator & Triage Support to work with our Minerva team on the delivery of a service in our Finsbury Park office.
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Prison Vetting.
About Us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women's centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
The Project
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System, through dedicated one to one support, safer women's centre spaces and specialist interventions and partnerships.
The Role
Working as a Service Administrator you will support the work of our services team, ensuring the smooth running of administrative processes. This will include daily management of referral and allocations, monitoring the Minerva shared email accounts and dealing with enquiries from professionals, uploading and maintaining accurate information on our databases, supporting the administration of our women's centres and working closely with the Evidence & Insights team to ensure data recording and monitoring in the service is accurate. One part of the role involves working and supporting the Triage Keyworkers, where you will undertake initial assessments and process these on the database and on completion will allocate to each Keyworker.
About You
In order to be successful in this role you will have previous experience of monitoring and evaluation practices, great interpersonal and communication skills, and a strong interest in supporting women in the criminal justice system. You will bring knowledge of issues that face offenders and those at risk of offending, and experience of working with women experiencing issues related to offending such as homelessness, substance misuse, domestic violence or mental health.
What We Can Offer You - Employee Benefits
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women's Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
Service Administrator and Triage Support employer: Clinks
Pact in Stoke Heath is an exceptional employer dedicated to making a meaningful impact on families affected by incarceration. With a supportive work culture that prioritises employee well-being and professional development, staff are encouraged to grow through training and collaboration with partner agencies. The unique environment of the visitor centre allows for rewarding interactions, making every day an opportunity to contribute positively to the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator and Triage Support
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Clinks.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Clinks.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Clinks.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Clinks. Apply directly through us to stand out!
We think you need these skills to ace Service Administrator and Triage Support
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Clinks. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Administrator and Triage Support, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Clinks
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Clinks. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
