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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they thrive with our platform.
- Company: Join Clinked, a fast-growing SaaS company revolutionising client communication.
- Benefits: Enjoy remote work, competitive salary, and a supportive team culture.
- Why this job: Make a real impact by helping clients succeed and grow with us.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in tech.
- Other info: Fluency in English is essential; other languages are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (and surrounding areas)
Company: Clinked
About Clinked
Clinked is a collaborative client portal platform built for businesses that need secure, branded, and powerful tools to communicate with their clients. Our SaaS platform enables file sharing, messaging, task management, and more—all in one place. We work with a global customer base ranging from financial services and legal firms to consultancies and tech companies. We’re growing quickly and are looking for a Client Success Manager to build strong relationships and ensure our clients thrive with Clinked.
About the Role
As a Client Success Manager at Clinked, you will be the key point of contact for our clients post-onboarding. Your goal will be to drive product adoption, support usage, and foster long-term relationships that lead to renewals, upgrades, and advocacy. You’ll work closely with the Sales, Product, and Support teams to ensure clients are engaged, successful, and satisfied.
Responsibilities
- Serve as the main relationship holder for assigned clients throughout their lifecycle
- Onboard new customers, delivering a smooth and engaging setup experience
- Provide proactive outreach, regular check-ins, and guidance on best practices
- Identify opportunities for account growth and expansion
- Monitor usage trends and flag churn risks early
- Advocate for customer needs internally and influence product roadmap priorities
- Collaborate with Support to resolve any escalated issues promptly
- Track key success metrics (adoption, NPS, renewal rates, etc.)
Requirements
- 3+ years in a Customer Success, Account Management, or SaaS onboarding role
- Experience managing B2B client relationships, ideally in a SaaS or tech environment
- Excellent communication and relationship-building skills
- Strong organisational abilities and attention to detail
- Proactive, client-focused mindset with problem-solving skills
- Comfortable working remotely with international teams and clients
- Fluent in English; other European languages are a plus
- Based in Europe with flexibility to accommodate different time zones
What We Offer
- Remote Role
- Competitive salary and growth opportunities
- Friendly, collaborative, and international team culture
- Tools and training to support your development
- Regular virtual team catch-ups and occasional in-person meetups
How to Apply
Submit your CV and a short message explaining why you’re excited about the role at Clinked. Links to relevant case studies or references from previous clients are a plus.
Client Success Manager employer: Clinked.com
Contact Detail:
Clinked.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Clinked's platform and its features. Understanding how the SaaS product works will allow you to speak confidently about it during interviews and demonstrate your genuine interest in helping clients succeed.
✨Tip Number 2
Network with current or former employees of Clinked on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage client relationships and drive product adoption. Highlighting measurable outcomes will demonstrate your effectiveness as a Client Success Manager.
✨Tip Number 4
Stay updated on industry trends and best practices in customer success and SaaS. Being knowledgeable about the latest strategies will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Success Manager position at Clinked. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Message: In your short message, express your enthusiasm for the role and the company. Mention specific aspects of Clinked that excite you, such as their collaborative platform or their focus on client success.
Showcase Relevant Experience: Include examples from your past roles that demonstrate your skills in customer success, account management, or SaaS onboarding. Highlight any achievements that showcase your ability to build relationships and drive product adoption.
Include Supporting Documents: If you have relevant case studies or references from previous clients, be sure to include links to these in your application. This can provide additional context to your experience and strengthen your candidacy.
How to prepare for a job interview at Clinked.com
✨Showcase Your Relationship-Building Skills
As a Client Success Manager, your ability to build strong relationships is crucial. Prepare examples from your past experiences where you've successfully managed client relationships, highlighting how you fostered trust and engagement.
✨Demonstrate Your Proactive Approach
Clinked values a proactive mindset. Be ready to discuss how you've anticipated client needs in previous roles and the strategies you employed to ensure their success and satisfaction.
✨Familiarise Yourself with Clinked's Platform
Understanding Clinked's collaborative client portal will give you an edge. Research the platform's features and think about how you can help clients maximise their use of these tools during your interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've identified churn risks or opportunities for account growth, and be ready to explain your thought process and actions.
