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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they thrive with our platform.
- Company: Join Clinked, a fast-growing SaaS company revolutionising client communication.
- Benefits: Enjoy remote work, competitive salary, and a supportive team culture.
- Why this job: Make a real impact by helping clients succeed and grow with us.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in tech.
- Other info: Fluency in English is essential; other languages are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (and surrounding areas)
Company: Clinked
About Clinked
Clinked is a collaborative client portal platform built for businesses that need secure, branded, and powerful tools to communicate with their clients. Our SaaS platform enables file sharing, messaging, task management, and more—all in one place. We work with a global customer base ranging from financial services and legal firms to consultancies and tech companies. We’re growing quickly and are looking for a Client Success Manager to build strong relationships and ensure our clients thrive with Clinked.
About the Role
As a Client Success Manager at Clinked, you will be the key point of contact for our clients post-onboarding. Your goal will be to drive product adoption, support usage, and foster long-term relationships that lead to renewals, upgrades, and advocacy. You’ll work closely with the Sales, Product, and Support teams to ensure clients are engaged, successful, and satisfied.
Responsibilities
- Serve as the main relationship holder for assigned clients throughout their lifecycle
- Onboard new customers, delivering a smooth and engaging setup experience
- Provide proactive outreach, regular check-ins, and guidance on best practices
- Identify opportunities for account growth and expansion
- Monitor usage trends and flag churn risks early
- Advocate for customer needs internally and influence product roadmap priorities
- Collaborate with Support to resolve any escalated issues promptly
- Track key success metrics (adoption, NPS, renewal rates, etc.)
Requirements
- 3+ years in a Customer Success, Account Management, or SaaS onboarding role
- Experience managing B2B client relationships, ideally in a SaaS or tech environment
- Excellent communication and relationship-building skills
- Strong organisational abilities and attention to detail
- Proactive, client-focused mindset with problem-solving skills
- Comfortable working remotely with international teams and clients
- Fluent in English; other European languages are a plus
- Based in Europe with flexibility to accommodate different time zones
What We Offer
- Remote Role
- Competitive salary and growth opportunities
- Friendly, collaborative, and international team culture
- Tools and training to support your development
- Regular virtual team catch-ups and occasional in-person meetups
How to Apply
Submit your CV and a short message explaining why you’re excited about the role at Clinked. Links to relevant case studies or references from previous clients are a plus.
Client Success Manager employer: Clinked.com
Contact Detail:
Clinked.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Clinked's platform and its features. Understanding how their SaaS solution works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Clinked on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage client relationships and drive product adoption. Tailoring your stories to align with Clinked's goals will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to SaaS and customer success. Being knowledgeable about the latest developments can help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Success Manager position at Clinked. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in Customer Success or Account Management, particularly in a SaaS environment. Use bullet points to highlight achievements and quantify your impact where possible.
Write a Personalised Message: In your application, include a short message that expresses your enthusiasm for the role. Mention specific aspects of Clinked that excite you and how you can contribute to their success.
Include Relevant Case Studies: If you have links to case studies or references from previous clients, include them in your application. This will demonstrate your ability to manage client relationships effectively and provide evidence of your success.
How to prepare for a job interview at Clinked.com
✨Know the Product Inside Out
Before your interview, make sure you understand Clinked's platform thoroughly. Familiarise yourself with its features and benefits, as well as how it stands out from competitors. This knowledge will help you demonstrate your enthusiasm and ability to advocate for clients effectively.
✨Showcase Your Relationship-Building Skills
As a Client Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or driven product adoption. Highlight your communication style and how you engage with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you've identified churn risks or facilitated account growth, and be ready to discuss your approach and the outcomes.
✨Demonstrate a Proactive Mindset
Clinked values a proactive approach to client success. Be prepared to discuss how you would proactively reach out to clients, monitor their usage trends, and provide guidance on best practices. Show that you're not just reactive but also forward-thinking in ensuring client satisfaction.
