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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they thrive with our platform.
- Company: Join Clinked, a fast-growing SaaS company revolutionising client communication.
- Benefits: Enjoy remote work, competitive salary, and a supportive team culture.
- Why this job: Make a real impact by helping clients succeed and grow with us.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in SaaS.
- Other info: Fluency in English is essential; other languages are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (and surrounding areas)
Company: Clinked (www.clinked.com)
About Clinked
Clinked is a collaborative client portal platform built for businesses that need secure, branded, and powerful tools to communicate with their clients. Our SaaS platform enables file sharing, messaging, task management, and more—all in one place. We work with a global customer base ranging from financial services and legal firms to consultancies and tech companies. We’re growing quickly and are looking for a Client Success Manager to build strong relationships and ensure our clients thrive with Clinked.
About the Role
As a Client Success Manager at Clinked, you will be the key point of contact for our clients post-onboarding. Your goal will be to drive product adoption, support usage, and foster long-term relationships that lead to renewals, upgrades, and advocacy. You’ll work closely with the Sales, Product, and Support teams to ensure clients are engaged, successful, and satisfied.
Responsibilities
- Serve as the main relationship holder for assigned clients throughout their lifecycle
- Onboard new customers, delivering a smooth and engaging setup experience
- Provide proactive outreach, regular check-ins, and guidance on best practices
- Identify opportunities for account growth and expansion
- Monitor usage trends and flag churn risks early
- Advocate for customer needs internally and influence product roadmap priorities
- Collaborate with Support to resolve any escalated issues promptly
- Track key success metrics (adoption, NPS, renewal rates, etc.)
Requirements
- 3+ years in a Customer Success, Account Management, or SaaS onboarding role
- Experience managing B2B client relationships, ideally in a SaaS or tech environment
- Excellent communication and relationship-building skills
- Strong organisational abilities and attention to detail
- Proactive, client-focused mindset with problem-solving skills
- Comfortable working remotely with international teams and clients
- Fluent in English; other European languages are a plus
- Based in Europe with flexibility to accommodate different time zones
What We Offer
- Remote Role
- Competitive salary and growth opportunities
- Friendly, collaborative, and international team culture
- Tools and training to support your development
- Regular virtual team catch-ups and occasional in-person meetups
How to Apply
Submit your CV and a short message explaining why you’re excited about the role at Clinked. Links to relevant case studies or references from previous clients are a plus.
Client Success Manager employer: Clinked.com
Contact Detail:
Clinked.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Clinked's platform and its features. Understanding how their collaborative client portal works will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Clinked on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your success in managing B2B client relationships. Highlight instances where you drove product adoption or resolved client issues effectively.
✨Tip Number 4
Stay updated on industry trends related to SaaS and customer success. Being knowledgeable about the latest developments can help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Success Manager at Clinked. Tailor your application to highlight relevant experiences that demonstrate your ability to manage client relationships and drive product adoption.
Craft a Compelling Message: In your application, include a short message explaining why you're excited about the role. Be specific about what attracts you to Clinked and how your skills align with their needs. This is your chance to show your enthusiasm and fit for the position.
Highlight Relevant Experience: Make sure to emphasise your experience in Customer Success or Account Management, particularly in a SaaS environment. Use concrete examples to illustrate your achievements in managing B2B client relationships and driving engagement.
Include Supporting Documents: If you have relevant case studies or references from previous clients, include links to these in your application. This can provide additional context to your experience and showcase your success in similar roles.
How to prepare for a job interview at Clinked.com
✨Know the Product Inside Out
As a Client Success Manager, you'll need to be well-versed in Clinked's platform. Familiarise yourself with its features and benefits, so you can confidently discuss how it can help clients succeed during the interview.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your communication style and how you approach problem-solving to ensure client satisfaction.
✨Showcase Your Proactive Mindset
Clinked values a proactive approach to client management. Be ready to discuss how you've identified growth opportunities or mitigated churn risks in previous roles, demonstrating your ability to think ahead.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think about challenges you've faced in client success roles and how you resolved them, as this will showcase your problem-solving skills and adaptability.
