Remote Professional Services Consultant - ICE in Southampton

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve , must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. Role Description: To implement the Clinisys ICE Application and associated modules into healthcare organisations and community care as directed by the Project Manager to satisfy customer and business requirements To act in a consultative role with the customer in configuring the Clinisys ICE Application to enhance the workflow of order communications, requesting, and results reporting To lead on interfacing activities relevant to ICE, working alongside the customer To be an instrumental element in the functional development of the Clinisys ICE Product To keep abreast of ongoing and future healthcare workflows, regulations, and technologies relevant to order communications and pathology requesting To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership Where applicable, to carry out project-based activity as directed to satisfy customer and business requirements Responsibilities: To comply with Clinisys codes of conduct and guidelines To understand, comply, and develop with customer and Clinisys procedures, working practices, and directives in a timely manner To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline (ICE) To be conversant with the core functionality of all products Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives Use AI‑enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries Apply and advocate responsible AI usage in delivery and customer engagements, aligned with Clinisys governance and data protection standards Consistently meet and sustain performance against utilisation targets Comprehend customer requirements as specified in the Project Initiation Document (PID) Make recommendations based on customer feedback regarding ICE software changes and enhancements Deliver relevant training courses for key users, as required Attend team meetings and training courses Be responsive to reasonable requests from line manager or project managers Contribute to and support team members and build knowledge base Knowledge, Skills