At a Glance
- Tasks: Assist customers with orders and queries via calls and our online service.
- Company: Join Clinisupplies, a leading UK manufacturer of medical appliances focused on improving healthcare.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: This is an entry-level, full-time position with opportunities for growth.
- Why this job: Make a real difference in people's lives while gaining valuable customer service experience.
- Qualifications: Good literacy and numeracy skills; strong communication and organisation abilities required.
The predicted salary is between 25000 - 30000 £ per year.
35-hour week Monday - Friday, working across three shifts between 8.00 – 6.00 pm. Saturday working 9.00-12.00 on a rota basis
Reporting to: Customer Care Manager/Contact Centre Manager
Direct Reports:
Department: Nightingale
Customer Care Advisor
Company Information
Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients’ homes through Nightingale Home Delivery, our dispensing appliance contractor.
Clinisupplies is focused on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities.
At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers’ needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do.
From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We’re here to help people live more freely.
We have a set of core values which are our guiding principles and help shape our actions, culture and environment. They are:
- Agile
- Curious
- Sustainable
Role Summary
As a Customer Care Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
This role is based in our Bridgwater office.
Key Responsibilities
The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do
Reporting directly to the Contact Centre Manager you will be:
- Answering inbound calls from customers and Health Care Professionals (HCP’s)
- Making outbound calls to welcome new customers to the Home Delivery Service
- Making outbound courtesy calls to customers to place repeat orders
- Taking payments from customers for Prescriptions via inbound and outbound calls
- Registering new customers to the home delivery service using our internal databases
- Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
- Reviewing and approving orders
- Being a Subject Matter Expert in established field
- Reporting from various internal databases
- Adhering to weekly schedules
- Updating internal databases, abiding by GDPR regulations
- Working collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPI’s
Experience Required
- Good literacy and numeracy to GCSE ‘O’ level
- Ability to prioritise workload
- Good communication skills written and verbal
- Excellent telephone manner
- Excellent attention to detail
- Ability to use multiple systems at one time
- Can multi-task in a fast-paced customer service environment
- Positive ‘can do’ attitude
- Passion for Delivering Excellence in Customer Service
- Has some experience of working in a medical or healthcare environment
- Has experience of working in a busy Contact Centre environment
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.
Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
How to apply
If you are interested in this position, please forward your CV to recruitment@clinisupplies.co.uk . Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.
You'll see a selection of our current vacancies on the right. Click on the links to view the individual vacancy or alternatively click the bottom button to view all our vacancies.
Customer Care Advisor in Bridgwater employer: Clinisupplies
Clinisupplies is an exceptional employer, dedicated to making a meaningful impact in healthcare while fostering a supportive and inclusive work environment. As a Customer Care Advisor in Bridgwater, you will benefit from competitive terms, excellent career development opportunities, and a culture that prioritises employee growth and well-being. Join us in our mission to enhance the lives of those living with bladder and bowel conditions, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Bridgwater
✨Tip Number 1
Familiarise yourself with Clinisupplies' products and services. Understanding the medical appliances they offer, especially those related to bladder and bowel management, will help you engage more effectively with customers and demonstrate your commitment to their needs.
✨Tip Number 2
Practice your communication skills, particularly in a customer service context. Since you'll be handling inbound and outbound calls, being able to convey information clearly and empathetically is crucial for success in this role.
✨Tip Number 3
Get comfortable with using multiple systems simultaneously. As a Customer Care Advisor, you'll need to navigate various internal databases while managing customer interactions, so honing your multitasking abilities will give you an edge.
✨Tip Number 4
Showcase your positive attitude and willingness to learn during any interactions you have with the company. Clinisupplies values a 'can do' mindset, so demonstrating your enthusiasm for delivering excellent customer service can set you apart from other candidates.
We think you need these skills to ace Customer Care Advisor in Bridgwater
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Care Advisor at Clinisupplies. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV:Highlight relevant experience in customer service, especially in healthcare or similar fields. Emphasise skills such as communication, organisation, and attention to detail, which are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences that align with the job requirements and how you can contribute to Clinisupplies' mission.
Proofread Your Application:Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Care Advisor.
How to prepare for a job interview at Clinisupplies
✨Understand the Company and Its Products
Before your interview, take some time to research Clinisupplies and its range of medical appliances. Familiarise yourself with their mission to improve healthcare and how they support patients with bladder and bowel conditions. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, you'll be interacting with customers and healthcare professionals regularly. Prepare examples from your past experiences where you've successfully resolved customer issues or provided excellent service. Highlight your communication skills and ability to handle multiple tasks in a fast-paced environment.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to discuss how you ensure accuracy when processing orders or handling sensitive information. You might even want to mention any specific tools or methods you use to maintain high standards in your work.
✨Prepare for Common Interview Questions
Think about potential questions you might be asked, such as how you would handle a difficult customer or how you prioritise your workload. Practising your responses can help you feel more confident during the interview. Remember to keep your answers focused on how your skills align with the responsibilities of the Customer Care Advisor role.
