At a Glance
- Tasks: Help customers with orders and queries while making a real difference in healthcare.
- Company: Join Clinisupplies, a leading UK manufacturer focused on improving lives through medical products.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Great opportunities for growth in a dynamic and inclusive workplace.
- Why this job: Be part of a team that empowers people to live freely despite health challenges.
- Qualifications: Good communication skills, IT proficiency, and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions.
We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions.
Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients’ homes through Nightingale Home Delivery, our dispensing appliance contractor.
At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers’ needs and delivering on their biggest priorities.
We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers.
We put people living with bladder and bowel conditions at the heart of everything we do.
From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery.
We believe no-one should ever miss out on life because of a health condition.
We’re here to help people live more freely.
Responsibilities
As a Consumer Support Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries.
You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
Reporting directly to the Contact Centre Manager you will be
- Answering inbound calls from customers and Health Care Professionals (HCP’s)
- Making outbound calls to welcome new customers to the Home Delivery Service
- Making outbound courtesy calls to customers to place repeat orders
- Taking payments from customers for Prescriptions via inbound and outbound calls
- Registering new customers to the home delivery service using our internal databases
- Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
- Reviewing and approving orders
- Managing various mailboxes
- Being a Subject Matter Expert in established field
- Reporting from various internal databases
- Adhering to weekly schedules
- Attending various meetings/performance reviews/huddles/workshops/webinars
- Updating internal databases, abiding by GDPR regulations
- Working collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPI’s
Experience
- Good literacy and numeracy to GCSE ‘O’ level
- Intermediate IT skills (Microsoft Office)
- Excellent organisation skills
- Ability to prioritise workload
- Good communication skills written and verbal
- Excellent telephone manner
- Excellent attention to detail
- Ability to use multiple systems at one time
- Can multi-task in a fast-paced customer service environment
- Positive ‘can do’ attitude
- Passion for Delivering Excellence in Customer Service
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate.
We also offer competitive terms and conditions.
Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
NO AGENCIES
Consumer Support Advisor in Bath employer: Clinisupplies
Clinisupplies is an exceptional employer that prioritises employee development and offers a supportive work culture, making it an ideal place for those starting their careers in medical sales. Located in the UK, this role provides unique opportunities to engage with the NHS and contribute to meaningful patient care, all while enjoying competitive benefits and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Support Advisor in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clinisupplies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clinisupplies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Consumer Support Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clinisupplies:Your cover letter is your chance to shine! Tell us why you want to work at Clinisupplies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clinisupplies!
How to prepare for a job interview at Clinisupplies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
