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- Tasks: Be the go-to person for resolving trade customer queries and managing orders.
- Company: Join Clinisupplies, a leader in healthcare solutions dedicated to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and improving their experience with our services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This role is perfect for those looking to kickstart their career in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
The Trade Service Executive is responsible for providing query resolution for the trade service functions; acting as a key link between Clinisupplies/Clinisupplies GB Limited and our consumers ensuring order management and customer relationships are consistently sustained to drive our business performance and sales targets. The key focus of this role is to be the first point of contact for all email enquiries to Clinisupplies/Clinisupplies GB Limited. Mainly dealing with trade customers, assisting them to resolve product queries, delivery issues, escalating complaints to the Senior Trade Service Executive/Head of Trade Services and Accounts Receivable where necessary. This role is also a vital link to our Nightingale patients – ensuring they are put through to the correct team for Home Delivery queries. Success in this role will be driven by the ability to listen to the customer, understand their queries, act quickly to provide answers and give constant updates/feedback. You will be professional and understanding of situations, whilst providing first class customer service. You will work closely with internal stakeholders to ensure business and customer objectives are achieved.
Customer Service Executive employer: Clinisupplies Careers
Contact Detail:
Clinisupplies Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with Clinisupplies' products and services. Understanding the specifics of what we offer will help you answer customer queries more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice active listening skills. In this role, it's crucial to fully understand customer concerns before responding. This will not only help in resolving issues but also in building strong relationships with our trade customers.
✨Tip Number 3
Get comfortable with escalation processes. Knowing when and how to escalate issues to the Senior Trade Service Executive or other departments will show that you are proactive and capable of handling complex situations.
✨Tip Number 4
Demonstrate empathy and professionalism in all interactions. Customers appreciate a representative who understands their situation and can provide reassurance while working towards a solution.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities, such as query resolution and customer relationship management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or trade environments. Provide specific examples of how you've successfully resolved customer queries or managed relationships.
Showcase Communication Skills: Since this role requires excellent communication skills, make sure to demonstrate your ability to listen and respond effectively. Use clear and concise language in your application to reflect these skills.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and mention why you are specifically interested in working for Clinisupplies. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at Clinisupplies Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Service Executive. Familiarize yourself with the key functions such as query resolution, order management, and maintaining customer relationships. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for customers, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved customer queries in the past and how you keep customers updated throughout the process.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully handled complaints or delivery issues. Employers want to see that you can think on your feet and provide quick solutions while remaining professional and understanding.
✨Emphasize Team Collaboration
This position requires working closely with internal stakeholders. Share experiences where you've collaborated with others to achieve business objectives or improve customer service. This will show that you can work well in a team environment.
