Product Specialist

About Us: CliniMed Limited and SecuriCare (Medical) Limited are based in Loudwater, High Wycombe. We are part of the UK-based and family-owned CliniMed (Holdings) Limited group. Most of our products are manufactured in the UK by our group companies. We continue to grow year on year and are dedicated to making a difference to the lives of our customers through the development of innovative healthcare products and our exceptional Nurse team in hospitals and the community, together with our outstanding Patient services and distribution teams (rated 4.9 on Trust Pilot). We live and work by our CARE values - Creating Value, Agile, Responsible and Everyone Counts with the shared purpose of providing specialist healthcare products and services which enable people to live their best life. We are proud of our collaborative, open culture and our high levels of employee engagement, reflected in our “Great Place to Work” accreditation of 80% on the Trust Index.

Job Summary: This role is responsible for promoting CliniMed Limited’s product portfolio, including Stoma, Urology and Continence, and Wound Care products, alongside SecuriCare’s Home Delivery Service across hospital, community, and wholesale channels within an assigned territory. You will manage your territory performance, delivering against agreed sales targets and KPIs, including customer activity and patient adoption of services. The role requires proactive identification of growth opportunities, strong territory planning, and effective engagement with healthcare professionals, key opinion leaders, and NHS stakeholders within ICS and PCN structures. You will be expected to build and maintain strong professional relationships, deliver structured face-to-face and virtual customer engagement, and provide timely reporting on sales performance, competitor activity, and market insights. This is a field-based role requiring a professional, ethical approach, strong organisation, and the ability to work independently while supporting wider business objectives.

Territory: South West (Cornwall, Devon, Somerset, Dorset, Gloucestershire, Wiltshire, Swindon, Bath, Bristol, Exeter, Oxford)

Benefits:

• Company Car / Car Allowance
• Competitive Salary
• Incentive Scheme
• Contributory Pension Scheme (5% Employer Contribution, Increasing up to 10% with Services)
• Medical Cash Back Plan (Simply Health)
• Life Assurance (4 x Annual Gross)
• Annual Performance Bonus
• Annual Pay Review
• 25 days annual leave rising to 27 days after two years’ service and one company day
• Holiday Purchase Scheme
• Cycle to Work Scheme
• Lunch allowance
• Employee Assistance Programme – Health & Wellbeing
• Discounts on Selected Products and Services
• Free Flu Vaccination

Main Duties & Responsibilities:

• Identify and maximise all opportunities to grow market share within the assigned territory.
• Promote and sell company products and services in a professional, structured manner, delivering effective product presentations that clearly communicate features and benefits.
• Monitor and evaluate sales performance against agreed territory targets, including patient adoption of the Home Delivery Service (HDS).
• Manage hospital and primary care coverage efficiently, ensuring optimal use of selling time while minimising travel time.
• Achieve agreed daily customer call rates across the territory.
• Develop and maintain an effective journey plan to ensure regular face-to-face and virtual engagement with customers and potential users, delivering a consistently high standard of service.
• Represent the company in a professional, ethical, and compliant manner at all times.
• Maintain a strong understanding of competitor products and effectively position company offerings to achieve competitive advantage.
• Maintain high standards of personal presentation and professional conduct at all times.
• Keep accurate and up-to-date territory records, ensuring all administrative tasks are completed accurately and submitted on time.
• Implement agreed strategies and tactics in line with business plans and direction from the line manager.
• Collaborate with local SecuriCare SCNs and nurse bases to develop joint initiatives that maximise product uptake and HDS utilisation.
• Work closely with ISC clinics and specialist clinical teams to further increase product awareness and service adoption.
• Attend relevant exhibitions, conferences, and open days within and, where required, outside the territory.
• Identify and report any changes in the procurement landscape to management in a timely manner.
• Provide relevant market intelligence and insights to support business development and strategy.
• Ensure all company equipment is maintained in excellent working condition.
• Undertake additional duties as reasonably requested from time to time.
• Work flexibly in line with business needs; normal working hours are 9:00 am – 5:00 pm, Monday to Friday, with occasional weekend work required.
• Demonstrate respect, cooperation, and professionalism in all interactions with colleagues across the organisation.

Personal Specification:

Essential:

• Proven experience working to and achieving sales targets.
• Demonstrable success in face-to-face sales roles, working to defined daily call rates.
• Experience within Healthcare or Pharmaceutical sales, or a clinical background.
• Experience engaging with the NHS, including hospitals, community healthcare settings, and key opinion leaders.
• Strong understanding of the current NHS structure, including Integrated Care Systems (ICS) and Primary Care Networks (PCNs).
• Full UK driving licence.
• Excellent communication and interpersonal skills, with the ability to build strong professional relationships.
• Customer-focused approach with a proactive, “can-do” attitude.
• Strong analytical and problem-solving skills with an inquisitive mindset.
• Understanding of budgetary control and commercial awareness.
• Strong influencing and persuasive abilities.
• Ability to demonstrate initiative and work independently.
• Proven track record of achieving success in previous roles.

Desirable:

• Experience within the stoma or continence care market.
• Experience working with Dispensing Appliance Contractors (DACs).
• Experience selling to clinicians, medicines management teams, procurement departments, and wholesalers.