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For Companies At a Glance
- Tasks: Join a dynamic team to process orders and provide top-notch customer service.
- Company: CliniMed, a leader in healthcare supply chain solutions.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a difference in healthcare while developing your skills in a collaborative setting.
- Qualifications: Customer service experience, strong communication skills, and proficiency in IT.
- Other info: Flexible working environment with opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Supply Chain Supervisor, you will be working as part of a team of 6 people. You will be processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.
MAIN DUTIES AND RESPONSIBILITIES
- Providing excellent customer service in line with departmental standards, procedures, and guidelines.
- Processing of sales and sample orders in accordance with standard operating procedures, including invoicing, raising credit notes and releasing of back orders.
- Ordering and replenishment of inventory as delegated by line management.
- Proactively promoting company products and services.
- Handling all CliniMed customer enquiries promptly and efficiently.
- Direct interface and response to internal customers on queries relating to all aspects of delivery of SecuriCare patient orders, resolving these in an efficient and effective manner.
- Administration of and response to service complaints including administration of exchanges, returns and faulty stock.
- Liaising with carriers/couriers as required.
- Running of reports as required by Supply Chain Supervisor, including the processing of warehouse management system notifications.
- Administration of collections, stock returns and logging of products for disposal.
- Work to targets as set by Supply Chain Supervisor.
- To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.
- Adherence to all Standard Operating Procedures (SOP) relevant to this role.
- To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.
Skills Required:
- Reliable, inquisitive and enthusiastic Customer Service experience.
- High level of accuracy.
- Methodical approach to work.
- Good communication and numeracy skills.
- Excellent IT skills including Microsoft Office.
- Team player with a flexible approach to work.
If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us hr@clinimed.co.uk or give us a call on 01628 859726 and one of our team members will be happy to assist you.
Supply Chain Assistant – Fixed Term Contract 12 months in High Wycombe employer: CliniMed Ltd
Contact Detail:
CliniMed Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Assistant – Fixed Term Contract 12 months in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain industry, especially those who work at CliniMed. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've resolved queries efficiently – that’s what they’re looking for!
✨Tip Number 3
Show off your IT skills! Familiarise yourself with Microsoft Office and any relevant software. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Supply Chain Assistant – Fixed Term Contract 12 months in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Assistant role. Highlight relevant experience, especially in customer service and order processing, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Use it to explain why you want to join us at StudySmarter and how your skills align with our needs.
Showcase Your Communication Skills: Since this role involves handling queries from customers, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at CliniMed Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of supply chain processes and customer service. Brush up on standard operating procedures and ISO/GDP guidelines, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved queries efficiently or handled complaints effectively. This will demonstrate your ability to meet the department's customer service level commitments.
✨Be a Team Player
The job requires working closely with a team of six, so highlight your teamwork skills during the interview. Share experiences where you collaborated with others to achieve a common goal. Emphasising your flexible approach to work will also resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to order processing or inventory management. Practise answering questions like how you would deal with a stock discrepancy or a customer complaint. This will help you think on your feet and show that you're ready for the challenges of the role.
