At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a dynamic company focused on enhancing IT services.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with chances to work on exciting IT projects.
- Why this job: Be the go-to tech hero and make a real difference in the workplace.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Support Analyst, you will be the first point of contact for IT issues, providing responsive, day-to-day technical support to colleagues across the business.
You’ll troubleshoot hardware, software, and system issues, manage user accounts, and help ensure IT services run smoothly and efficiently.
You’ll take ownership of support requests from start to finish — logging tickets accurately, capturing the right level of detail, keeping users informed, and resolving issues in line with agreed service levels.
Where needed, you’ll elevate issues with clear diagnostic information to ensure swift resolution.
Working closely with the IT Support Team Leader and wider IT team, you’ll support end users across multiple systems and technology, providing clear advice and practical solutions.
You’ll play an active role in maintaining and improving our IT services, identifying recurring issues and opportunities to enhance performance.
You’ll also contribute to wider IT initiatives and projects, help maintain documentation and knowledge resources, and support continuous improvement across the service desk.
Throughout, you’ll build strong working relationships with colleagues, communicate clearly and professionally, and deliver a high standard of customer‑focused support to enhance the Company’s quality image.
- Experience with Microsoft software and IT equipment
- Strong problem‑solving skills.
- Ability to work independently and as part of a team.
- Proactive and solution‑oriented mindset.
- Excellent verbal and written communication skills
- Proven experience in an IT support role.
- Microsoft 365 Administration including Share Point, One Drive, Teams and Intune.
- Experience troubleshooting hardware and software issues, including but not limited to operating systems, productivity suites, collaboration tools, and business applications.
- Familiarity with network configurations and maintenance.
- Cloud technologies, Azure, VMware, Azure, and network infrastructure and security experience.
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IT Support Analyst in High Wycombe employer: CliniMed Ltd
As an IT Support Analyst at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programs, opportunities for career advancement, and a collaborative culture that values innovation and teamwork. Located in a vibrant area, our workplace fosters a sense of community, ensuring that you not only excel in your role but also enjoy a fulfilling work-life balance.
