At a Glance
- Tasks: Lead and manage clinical trial programs, ensuring client satisfaction and successful delivery.
- Company: Join Clinigen, a global leader in specialty pharmaceutical services.
- Benefits: Enjoy 27 days holiday, flexible benefits, and a discretionary bonus scheme.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Make a real impact in the pharmaceutical industry while developing key client relationships.
- Qualifications: Experience in customer-facing roles, preferably in pharmaceutical services, with strong project management skills.
The predicted salary is between 63000 - 77000 £ per year.
Description
Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle.
We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa.
The Role
We are seeking a dedicated, collaborative and delivery focused Program Manager who will use expertise within the Clinical Trial and/or highly regulated world to develop and maintain client relationships responsible for the delivery of new and existing patient access programs for key pharmaceutical and biotech accounts.
Key Responsibilities
- Lead the delivery of objectives for key accounts, interacting with clients at a senior level and supporting the Program Director and Program Associate to ensure successful delivery of programs.
- Develop and deliver excellent levels of client relationship management to ensure customer satisfaction and retention through structured and organised program delivery.
- Leading client meetings around scope and set-up of new programs, including mapping program timelines and developing in-depth project plans for program launch.
Maintaining regular dialogue with clients throughout program delivery to ensure high quality service.
- Collaborating with internal cross-functional teams to ensure programs are delivered in line with program scope.
- Delivering program specific KPIs, including budgetary targets, as well as account relationship development objectives as agreed with senior management.
- Contributing to business growth and profitability targets by identifying scope enhancements from existing programs and new business opportunities through client engagement activities.
Key Duties
- Contribution to divisional revenue and profit targets.
- Delivery of assigned account plans relating to existing and future service offerings through provision of strategic account management support to global clients.
This includes
- Following and creating operational procedures as it relates to pharmacovigilance workflows, order processing, logistics, regulatory scoping, client set-up documents, etc.
- Be responsible for program related updates, implementation of such updates via defined change control processes and ensuring relevant teams are trained as appropriate.
- Demonstrate excellent account management skills – creating project plans, hosting regular client calls and keeping minutes, acting quickly to solve challenges, ensuring a steady two-way flow of communication between the client and Clinigen.
- Achievement of account specific budgets in line with forecast and/or demonstrate clear understanding as to why forecasts were not met.
- Working with Program Associates to create reports on activity, performance and outcomes against contracted program requirements/KPIs.
- Analysis of client satisfaction outcomes identifying solutions to meet client requirements.
- Deliver Program Management solutions to support new and existing business growth.
Requirements
- Experience working in a customer-facing role with a need to manage relationships with key accounts. Highly preferable within the pharmaceutical services space.
- History of success in utilising project management skills.
- Strong financial acumen, with an ability to demonstrate commercial awareness, including negotiation skills.
- Degree, with preference from the Science or Business background.
- A skilled and compelling communicator who can motivate the team, effectively manage customer expectations and build strategic partnerships with clients.
- A solution focused, methodical approach in driving business results
- Organised, with a bias for taking initiative and maintaining high personal standards including good project planning and management skills
- Comfortable being able to make decisions with a lack of clarity
- Resilience within a fast-moving environment.
- Ability to adapt, with an enjoyment for a diverse workload focused on multiple programs and projects.
Benefits
- 27 days holiday plus 8 bank holidays
- Discretionary Bonus Scheme
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
Interested? we would love to hear from you, please apply today for consideration.
Program Manager (Clinical Trials) in Weybridge employer: Clinigen
Clinigen is an exceptional employer that fosters a collaborative and high-performing work culture, particularly within its global Legal team. With flexible working options from Weybridge or Burton upon Trent, employees benefit from a comprehensive package including 27 days of holiday, a discretionary bonus scheme, and robust professional development opportunities, all while contributing to meaningful work that enhances patient access to medicines worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager (Clinical Trials) in Weybridge
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Clinigen. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Clinigen.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Clinigen. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Clinigen is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Program Manager (Clinical Trials) in Weybridge
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Clinigen!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Clinigen that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Clinigen!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Clinigen, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Clinigen
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Clinigen that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Clinigen’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
