Customer Service Executive - German Speaking
Customer Service Executive - German Speaking

Customer Service Executive - German Speaking

Weybridge Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch customer service via calls, emails, and digital platforms.
  • Company: Join Clinigen, a leader in IT services and consulting, dedicated to exceptional customer care.
  • Benefits: Enjoy 27 days holiday, flexible benefits, and shopping discounts.
  • Why this job: Be part of a dynamic team that values your input and fosters personal growth.
  • Qualifications: Fluent in German, with GCSE or equivalent and customer service experience required.
  • Other info: Flexible working environment with opportunities for career advancement.

The predicted salary is between 28800 - 43200 £ per year.

Customer Service Executive – German Speaking

3 days ago Be among the first 25 applicants

We welcome applications from individuals based within a commutable distance to our Burton-On-Trent, Staffordshire or Weybridge, Surrey offices.

Key Responsibilities:

Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. A flexible approach is required as services may be subject to change. Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through:

Order and enquiry handling:

  • Within set SLA\’s, and referencing the relevant internal reference instructions, process customer orders and enquiries accurately, efficiently in full through to completion to deliver the right drug, to the right patient, at the right time
  • Adhere to set regulatory, legislative, and compliance-based SOP\’s whilst handling customer data and in accordance with Clinigen processes
  • Process quotations and product sourcing enquiries in line with training and reference documents for respective regions
  • Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance
  • Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock, complaints, non-conformances etc.)
  • Develop relationships with our customers to deal with enquiries first time and in full, where possible. Soft skill communication is clear and apparent at all times

Training and Process:

  • Complete an ‘onboarding\’ training program specific to your Customer Services role and upon further experience, assist to deliver this training to new starters
  • Ensure familiarisation and confidence in using all systems and processes within the Customer Services department in line with our departmental training hub and reference documents
  • Input in improving customer experience by communicating any process constraints or improvement activity ideas
  • Expectation to attend all compliance-based refresher training programs set by the Training Manager
  • Provide constructive feedback to Clinigen using the Peakon system to showcase our expertise and to help be the voice of our customers
  • Comply with all internal practices and SOPs. Customer Service authored SOPs should be well known
  • Strive to achieve personal objectives set by line manager and relevant departmental KPIs and attend regular check ins with your line manager to record these in the company appraisal portal
  • Develop and maintain an understanding of all relevant Clinigen and client products to support our customer needs
  • Familiarise yourself with internal colleagues\’ processes to ensure a collaborative nature in our exchanges

Customer Relationship & Support:

  • Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
  • Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer\’s needs
  • Make outbound calls to our customers to support strategic projects or for a business requirement
  • Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
  • Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity
  • Collaborate with internal Clinigen Teams to ensure the customers account is compliant and created according to their needs i.e., online access
  • Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management
  • Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers demands as per language and cultural requirement
  • Support the customer needs in line with departmental KPIs
  • When appropriate, promote Clinigen Direct and encourage customers to process their own orders through the digital platformEnsure that complaints and non-conformances are captured in line with our SOP\’s and corrective actions are
  • implemented promptly to ensure customer relationship is maintained. Awareness to escalate when required
  • Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

  • Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
  • Educated to a minimum of GCSE and or equivalent regional qualification
  • Demonstrable experience of working in a Customer service environment
  • Excellent communication skills with a customer centric focus
  • Ability to multitask with ensuring great organisational skills
  • Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
  • Potential experience in a Customs environment

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service

  • Industries

    IT Services and IT Consulting

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Customer Service Executive - German Speaking employer: Clinigen

At Clinigen, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive environment, ensuring that every team member can thrive while delivering world-class customer service. With generous benefits including 27 days of holiday, a flexible benefits platform, and recognition schemes, working in our Burton-On-Trent or Weybridge offices means being part of a dynamic team dedicated to making a meaningful impact in the healthcare sector.
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Contact Detail:

Clinigen Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Executive - German Speaking

✨Tip Number 1

Familiarise yourself with the company, Clinigen, and their products. Understanding their services and how they operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Brush up on your German language skills, especially in a customer service context. Being able to communicate fluently and professionally in both written and verbal forms will set you apart from other candidates.

✨Tip Number 3

Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved conflicts, as this will showcase your problem-solving abilities.

✨Tip Number 4

Network with current or former employees of Clinigen if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.

We think you need these skills to ace Customer Service Executive - German Speaking

Fluent German Language Skills (written and verbal)
Excellent Communication Skills
Customer-Centric Focus
Multitasking Ability
Strong Organisational Skills
Adaptability and Flexibility
Proficiency in Microsoft Office Packages
Experience with Oracle Systems
Digital Platform Experience
Problem-Solving Skills
Interpersonal Skills
Ability to De-escalate Situations
Attention to Detail
Knowledge of Regulatory Compliance
Ability to Build Long-term Customer Relationships

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've used your German language skills. Use keywords from the job description to demonstrate that you meet the requirements.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description, particularly your ability to handle customer inquiries effectively.

Showcase Your Language Skills: Since this position requires fluency in German, be sure to highlight your language proficiency clearly. If possible, provide examples of situations where you've successfully communicated in German, whether in a professional or personal context.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.

How to prepare for a job interview at Clinigen

✨Showcase Your Language Skills

As a Customer Service Executive, fluency in German is crucial. Be prepared to demonstrate your language skills during the interview, whether through conversation or written exercises. This will show your potential employer that you can effectively communicate with customers.

✨Familiarise Yourself with the Company

Research Clinigen and understand their products and services. Knowing their mission and values will help you align your answers with what they are looking for in a candidate. It also shows your genuine interest in the role.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

✨Demonstrate Your Adaptability

The job requires a flexible approach due to changing services. Be ready to discuss how you've adapted to changes in previous roles and how you can apply that adaptability in this position. Highlight your ability to learn quickly and embrace new challenges.

Customer Service Executive - German Speaking
Clinigen
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  • Customer Service Executive - German Speaking

    Weybridge
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-22

  • C

    Clinigen

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