People Operations & Payroll Manager (Maternity Cover)

People Operations & Payroll Manager (Maternity Cover)

Clinical Partners is one of the UK's leading providers of mental health and neurodevelopmental services, delivering high-quality assessments and treatment services across both NHS and private healthcare pathways.

We are looking for an experienced People Operations & Payroll Manager to join our People Team on a 12-month fixed-term contract covering maternity leave. This is an exciting opportunity for a Payroll and People Operations professional who enjoys leading teams, driving operational excellence and ensuring the delivery of a seamless colleague experience.

This role has a strong focus on payroll management, governance and compliance, with responsibility for overseeing the end-to-end payroll cycle and ensuring payroll is delivered accurately and on time. Working closely with our managed payroll provider, Finance team and key stakeholders across the business, you will play a critical role in maintaining robust payroll controls while leading a high-performing People Operations team.

Alongside payroll leadership, you will oversee the delivery of core people operations activities, including employee lifecycle administration, onboarding, compliance processes and continuous improvement initiatives. This role offers the opportunity to influence service delivery, improve processes and help shape the future of our People Operations function.

This is an ideal opportunity for someone who combines excellent payroll expertise with strong leadership skills and a passion for delivering outstanding internal customer service.

Key Responsibilities:

• Lead, coach and develop the People Operations team, ensuring high levels of performance and service delivery.
• Oversee the end-to-end monthly payroll process, ensuring accuracy, compliance and timely completion.
• Act as the primary point of contact for payroll matters, working closely with our outsourced payroll provider and internal stakeholders.
• Manage payroll inputs including starters, leavers, contractual changes, salary amendments, sickness, family leave and statutory payments.
• Ensure payroll controls, approvals, reconciliations and audits are completed in line with company requirements.
• Maintain compliance with payroll legislation, HMRC requirements, GDPR and internal policies.
• Oversee employee lifecycle processes, ensuring all administration is completed accurately and efficiently.
• Monitor service levels and team workloads to ensure an excellent colleague experience.
• Analyse people and payroll data to identify trends, risks and opportunities for improvement.
• Support system enhancements, process optimisation and continuous improvement initiatives.
• Build strong relationships with Finance, People Partners, Talent Acquisition and other business stakeholders.
• Contribute to projects that support organisational growth, efficiency and operational excellence.

Requirements:

Essential

• Significant experience managing payroll processes and payroll governance.
• Previous experience leading a People Operations, HR Administration or Payroll team.
• Strong understanding of payroll legislation, compliance requirements and payroll controls.
• Experience working with outsourced payroll providers.
• Strong knowledge of HR administration and employee lifecycle processes.
• Excellent analytical and problem-solving skills.
• Strong attention to detail with the ability to manage sensitive and confidential information.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong stakeholder management and communication skills.
• Experience using HR, payroll and people systems.

Desirable

• Experience using HiBob, Salesforce, Credentially or similar HR systems.
• CIPD qualification or equivalent experience.
• Experience supporting HRIS implementations, integrations or systems improvements.
• Experience working within a healthcare or other regulated environment.
• Experience leading operational change and continuous improvement initiatives.

If you are an experienced payroll leader who enjoys balancing operational detail with people leadership and are looking for an opportunity to make a meaningful impact within a growing healthcare organisation, we would love to hear from you.

Remuneration and Benefits:

As well as meaningful work that genuinely makes a difference to people's lives, you'll benefit from a comprehensive reward and wellbeing package:

• £40,000-45,000 annual salary (DOE)
• 25 days annual leave plus bank holidays
• Holiday entitlement increases with service up to 28 days
• Birthday day off every year
• Flexible working opportunities from day one
• Opportunities to participate in charitable events

• Defined Contribution Pension Scheme
• Salary exchange pension arrangement
• One-off welfare grants for colleagues experiencing financial hardship
• Financial planning support through Lloyd & Co Financial Planning

• Healthcare cash plan for dental, optical and other everyday healthcare costs
• Virtual GP access 24 hours a day, 365 days a year
• Employee Assistance Programme providing confidential support whenever you need it
• Specsavers eye care vouchers
• Money off prescriptions
• Specialist workplace coaching and support for neurodiverse colleagues

• Life assurance of 4x salary
• Funeral support
• Occupational sick pay of up to 8 weeks full pay and 8 weeks half pay (subject to service)

• Retail discounts across hundreds of brands
• Travel, fashion, electronics, home and garden savings
• Gym and fitness discounts

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

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