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- Tasks: Lead and inspire the NHS Administration teams to deliver exceptional service.
- Company: Join Clinical Partners, a leader in mental health care with a commitment to inclusivity.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and flexible working options.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: 2+ years in people management and strong organisational skills required.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Team Supervisor role at Clinical Partners. We are currently looking to recruit a team supervisor to support our NHS operations. You will be responsible for the day-to-day leadership of the NHS Administration teams, ensuring the effective and efficient delivery of the administration process across various contracts. This role involves effective people management, leadership and collaboration with stakeholders across the business to ensure service delivery objectives and regulatory compliance.
Key Responsibilities
- Collaborate with the Operations Team Manager to ensure staffing levels align with service demand and be actively involved in the recruitment and onboarding of that resource by acting as the hiring manager.
- Establish and maintain a close and effective working relationship with the Operations Team Supervisors to ensure a clear line of communication between the two functions with a joint responsibility to deliver an excellent service toward the relevant NHS contract.
- Focus on enhancing the patient experience by ensuring a welcoming and efficient team environment and encouraging the team to foster a culture of continuous improvement.
- Utilise an analytical approach driven by data.
- Set expectations regarding levels of customer services and ensure all staff understand these and maintain them. Regularly monitor and assess staff adherence to these expectations.
- Escalate details of any delays or bottlenecks within the administration/booking process which will affect the patient journey and/or delivery of clinical services, to Operations Managers or Contract Performance Supervisors, depending on the issue.
- Respond to team queries, minor employee issues and conflicts, collaborating with HR on the more complex issues.
- Develop, document and update standard operating procedures for key People processes, including process maps, checklists, guidelines, etc.
- Develop training materials and conduct training sessions for teams in respect of key processes.
Requirements
- A minimum of 2 years experience in people management and leading a team.
- A motivational team leader.
- Strong administrative and organisational experience.
- Experience of working with CRMs.
- Knowledge of mental health terminology.
- Proven leadership capabilities.
- Performance management in a call centre environment.
- Demonstrable ability to work to deadlines, prioritise and multi-task, with a flexible and adaptable approach.
- Highly organised with strong planning, organising and motivational skills.
- Understanding of technology systems.
- Excellent IT skills including Word, Excel, PowerPoint and SharePoint.
Remuneration and Benefits
- 25 days paid holiday (increasing to 28 days) plus bank holidays.
- A day off for your birthday.
- Healthcare Cash Plan Benefits Platform.
- Life Assurance.
- Discount Vouchers.
- Flexible working opportunities.
Equal Opportunities Employer
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Mental Health Care
Operations Team Supervisor employer: Clinical Partners
Contact Detail:
Clinical Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the NHS or related fields. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Clinical Partners thoroughly. Understand their values and recent projects. This way, you can tailor your answers to show how you fit into their culture and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for team leaders and think about how your experience aligns with the role of Operations Team Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Clinical Partners team.
We think you need these skills to ace Operations Team Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Team Supervisor role. Highlight your people management experience and any relevant skills that match the job description. We want to see how you can lead a team effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Clinical Partners. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership capabilities. Share specific examples of how you've motivated teams or improved processes in previous roles. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clinical Partners
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Team Supervisor role. Familiarise yourself with NHS operations and the importance of effective administration processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in people management and how you've successfully led teams in the past. Think of specific examples where you've motivated your team or resolved conflicts. This will demonstrate your capability as a strong team leader, which is crucial for this role.
✨Emphasise Collaboration
Since the role involves working closely with various stakeholders, be ready to talk about your collaboration skills. Share examples of how you've built effective working relationships in previous roles, especially in a healthcare or administrative context. This will highlight your ability to work well with others and ensure service delivery objectives are met.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role, such as staffing issues or delays in the administration process, and how you would handle them. This will show that you're proactive and ready to tackle any obstacles head-on.
