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- Tasks: Lead a helpdesk team to ensure top-notch customer satisfaction and resolve tech issues.
- Company: A leading recruitment agency with a focus on IT support excellence.
- Benefits: Competitive salary, career advancement opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: 5+ years in IT support, supervisory experience, and Jira proficiency.
- Other info: Ideal for those passionate about tech and team leadership.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency is seeking a Help Desk Team Leader in Sheffield. The successful candidate will supervise a helpdesk team, ensuring high customer satisfaction and resolving technical issues efficiently.
Candidates should have over 5 years experience in IT support, including supervisory roles, and be proficient in tools like Jira. This role also requires a technical background in Windows troubleshooting and an ability to implement best practices in IT service management.
Lead Help Desk & ITSM Specialist (Citrix & Jira) in Sheffield employer: Climb Recruitment Ltd
Contact Detail:
Climb Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Help Desk & ITSM Specialist (Citrix & Jira) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Citrix or Jira. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've led a team and resolved technical issues. We want to see your experience shine!
✨Tip Number 3
Don’t forget to follow up! After any interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit for the Help Desk Team Leader position.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly can sometimes give you a leg up in the hiring process. So, don’t hesitate—get your application in!
We think you need these skills to ace Lead Help Desk & ITSM Specialist (Citrix & Jira) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and supervisory roles. We want to see how your skills align with the requirements, especially your proficiency in tools like Jira.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lead Help Desk & ITSM Specialist role. Share specific examples of how you've resolved technical issues and improved customer satisfaction.
Showcase Your Technical Skills: Don’t forget to mention your technical background in Windows troubleshooting. We’re looking for someone who can implement best practices in IT service management, so highlight any relevant experiences you have.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Climb Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows troubleshooting and tools like Jira. Be ready to discuss specific scenarios where you've resolved issues or implemented best practices in IT service management.
✨Showcase Your Leadership Skills
As a Help Desk Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've led a team, handled conflicts, and ensured high customer satisfaction in previous roles.
✨Understand the Company Culture
Research the recruitment agency and understand their values and mission. Tailor your responses to show how your experience aligns with their goals, particularly in delivering excellent customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
