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- Tasks: Provide first-line tech support for users and monitor server infrastructure.
- Company: Leading tech company in Sheffield with a focus on innovation.
- Benefits: Negotiable salary, flexible work environment, and opportunities for growth.
- Why this job: Kickstart your IT career and make a difference in user support.
- Qualifications: 1-2 years in IT support and strong customer service skills.
- Other info: Join a dynamic team and enhance your tech skills in a hybrid environment.
Climb Recruitment are proud to be working with a leading company in the Sheffield area. Do you have the right skills and experience for this role? Read on to find out, and make your application.
As a Level 1 End User Support Engineer, you will provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations.
Key Responsibilities:- End-User Support: Provide first-line support for desktops, laptops, mobile devices, and peripherals; troubleshoot hardware, software, and connectivity issues.
- Server & Infrastructure: Monitor on-premises and cloud-based servers; assist with basic administration tasks like user accounts and permissions.
- Patching & Systems Management: Perform routine updates for servers and devices using endpoint management tools; verify patch compliance.
- Hybrid Environment Support: Support systems across Microsoft 365, Active Directory, and Azure AD/Entra ID for remote and on-site users.
- Documentation: Log incidents and resolutions accurately in the ticketing system and follow standard operating procedures.
- 1–2 years of experience in an IT support or service desk role.
- Basic understanding of Windows OS, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).
- Strong customer service and communication skills.
- Experience with Microsoft 365, Active Directory, or entry-level certifications (e.g., CompTIA A+, Network+) is preferred.
Salary Negotiable
It Support Engineer in Sheffield employer: Climb Recruitment Ltd
Contact Detail:
Climb Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research common IT support interview questions and practice your responses. Be ready to showcase your troubleshooting skills and how you handle customer service scenarios.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical abilities and passion for IT support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Level 1 End User Support Engineer role!
We think you need these skills to ace It Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and any experience with Microsoft 365 or Active Directory.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Level 1 End User Support Engineer role. Share specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Show Off Your Soft Skills: While technical skills are important, we also value strong communication and customer service skills. Make sure to mention any experiences where you’ve successfully helped users or worked in a team to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Climb Recruitment Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows OS, hardware troubleshooting, and networking fundamentals like TCP/IP, DNS, and DHCP. Being able to confidently discuss these topics will show that you’re ready for the technical challenges of the role.
✨Show Off Your Customer Service Skills
As a Level 1 End User Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've successfully resolved issues in the past, focusing on your communication skills and ability to empathise with users. This will highlight your customer service prowess.
✨Familiarise Yourself with Tools
Get to know the tools mentioned in the job description, like Microsoft 365, Active Directory, and endpoint management tools. If you can demonstrate familiarity with these systems during the interview, it’ll give you a leg up over other candidates.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company’s IT environment, team structure, or support processes. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
