At a Glance
- Tasks: Support sales teams with admin tasks and deliver excellent customer service.
- Company: Join Climb Global Solutions, a dynamic tech company in Ashburton.
- Benefits: Enjoy competitive salary, commission, paid training, and flexible working arrangements.
- Other info: Great career growth opportunities and a fun, supportive work environment.
- Why this job: Be part of a high-performing team and make a real impact in sales support.
- Qualifications: GCSEs in Maths and English, strong communication skills, and office experience.
The predicted salary is between 24500 - 26000 £ per year.
- Join to apply for the
- Sales Support Administrator role at
Climb Global Solutions in Ashburton (Office Based). This role offers a salary of £24,500-26,000 plus commission.
Are you a skilled administrator looking for an exciting new adventure?
This is a fantastic opportunity to join our sales support and customer service department.
You will be an important part of a high‑performing team that works closely with the sales teams and external customers.
You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful.
About The Role
As a Sales Support Administrator, you will be delivering excellent service to our customers and sales team.
You will support the sales teams by carrying out the administrative functions of the sales order process, such as processing orders, sending renewal quotes, handling customer, publisher and internal queries and handling returns.
You will act as the first point of contact via phone and email, directing queries to the relevant department where necessary.
The ideal candidate will thrive working in a high‑pressure environment to meet deadlines while maintaining high standards of accuracy and diligence.
You will need to be able to switch between different tasks without losing concentration.
Key Responsibilities
- Work in an organised way to help account managers with quoting, case building and other administrative tasks.
- Handle incoming calls and emails, dealing with them appropriately.
- Process and monitor orders.
- Create accurate records, using attention to detail.
- Work to deadlines.
About Us
Climb Channel Solutions UK sells software to resellers in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses.
We work with many leading global software publishers such as Microsoft, Quest Software, Mind Manager, Flexera, Manage Engine and more.
Based in Devon, we are part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK.
We are an enthusiastic, technically‑led team at the cutting edge of new and exciting technology.
We are customer‑focused and invest time in training and personal development to ensure we can solve our customers’ problems.
Benefits For You
- Paid Training
- Individual Personal Development Plans
- Salary plus commission/bonus schemes
- Sick Pay
- Holiday Pay
- Staff Referral Scheme
- Personal Trainer
- Yoga
- Flexible Working Arrangements
- Social Events/Fundraisers/Staff Parties
- Life Assurance with Met Life
- Employee Assistance Programme for you and your family
- Medicash Health Cash Plan
About You
You’ll have five GCSE level 4/grade C (or equivalent) and above, including Maths and English.
Our most successful people are commercially minded, focused, supportive, pragmatic, and creative.
- Good verbal and written communication skills in English.
- Able to use own initiative when dealing with customers.
- Able to prioritise and re‑prioritise during the day to ensure urgent tasks are completed.
- Able to learn new systems and deal with complicated scenarios logically and strategically and know when to ask for assistance.
- Friendly, reliable, with good attendance and timekeeping.
- Problem‑solving and judgmental skills.
- Remain calm under pressure.
- Customer service skills.
- Competent user of Microsoft Excel, Outlook and Word.
- Experience of working in an office environment, handling telephone enquiries by phone and email.
- Manage time effectively.
- Able to work as a team.
- Working Hours
- 37.5 hours (Full time)
- Monday to Friday
- Between 9am – 5.30pm
- Salary and Location
- #J-18808-Ljbffr
Sales Support Administrator employer: Climb Global Solutions
Climb Global Solutions is an exceptional employer located in Ashburton, offering a vibrant work culture that prioritises employee development and well-being. With a strong focus on training and personal growth, employees benefit from a supportive environment where they can thrive in their roles while enjoying competitive salaries and a range of benefits, including flexible working arrangements and social events. Join our enthusiastic team and be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Climb Global Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Climb Global Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Climb Global Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Climb Global Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Climb Global Solutions!
How to prepare for a job interview at Climb Global Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
