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- Tasks: Ensure safety and excellent customer service at sports facilities while lifeguarding and assisting with activities.
- Company: Join the vibrant team at the University of Stirling's sports facilities.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Why this job: Make a difference in people's lives while enjoying a fun and active workplace.
- Qualifications: No prior experience needed; just a passion for sports and helping others.
- Other info: Work early mornings, evenings, and weekends; perfect for students looking for flexible shifts.
The predicted salary is between 12 - 16 £ per hour.
The Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquiries and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by the Operations Manager to cover the duties of a Duty Officer when required.
Additional Information/Special Conditions
- A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and show willingness to work additional hours to cover holidays, sickness and large events.
- The earliest shift starts at 5.30am and the latest shift ends at 10.30pm.
- Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours.
- The successful candidate will be expected to wear uniform.
- Attendance at staff training (currently on Friday afternoons from 12noon-2pm) is compulsory and part of the working pattern.
- Working patterns may be subject to change.
Description of Duties
- Life Guarding: To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool. To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan.
- Attending: To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system. To monitor use of all facilities. To ensure all equipment and facilities are safe, clean and tidy.
- Customer Care: To act as a source of information to encourage repeat and new business. To act as a point of contact for any customer enquiries. To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner.
- Service Development: To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback. To contribute to the process of continuous improvement.
- Administration: To assist with daily checks and administrative activities.
- Continuous Improvement: To attend and participate in regular staff training and development activities relevant to the role. To keep essential lifeguarding and first aid qualifications and training records up to date. To contribute to the continuous development of the service.
- Health, Safety and Security: To adhere to University policies. To follow safe methods of work. To follow emergency procedures as outlined and provided in the Emergency Action Plan. To ensure other staff adhere to safe methods of work.
- Communicating: To communicate effectively with staff and customers.
- Miscellaneous: To undertake other duties as may be required by the Operations Manager.
Sports Attendant in Stirling employer: ClimateXChange
Contact Detail:
ClimateXChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Attendant in Stirling
✨Tip Number 1
Get to know the University of Stirling's sports facilities inside out. Familiarise yourself with their services and customer care standards so you can impress during interviews. Show us that you're not just a candidate, but someone who genuinely cares about enhancing the customer experience.
✨Tip Number 2
Practice your lifeguarding skills and be ready to discuss them in detail. We want to see that you can handle emergencies and keep everyone safe. Maybe even share a story or two about how you've dealt with challenging situations in the past!
✨Tip Number 3
Be flexible and show your willingness to work those early mornings and late evenings. Highlight your adaptability in interviews, as we need team members who can step up when required. Let us know you're ready to jump in whenever the Operations Manager needs support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining our team at the University of Stirling.
We think you need these skills to ace Sports Attendant in Stirling
Some tips for your application 🫡
Show Your Passion for Sports: When writing your application, let us know why you're excited about working in a sports environment. Share any relevant experiences or interests that highlight your enthusiasm for sports and customer service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills in customer care, safety, and teamwork, as these are key for the Sports Attendant role. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ClimateXChange
✨Know Your Stuff
Familiarise yourself with the University of Stirling's sports facilities and their services. Understand the role of a Sports Attendant, especially the importance of customer care and safety protocols. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for customers. This is crucial for the role, so be ready to demonstrate how you can contribute to a positive experience for all users.
✨Be Ready for Practical Scenarios
Since the role involves life guarding and ensuring safety, be prepared for situational questions or even practical assessments. Brush up on your lifeguarding skills and emergency procedures, as they might ask how you'd handle specific scenarios to gauge your readiness.
✨Flexibility is Key
The job requires working early mornings, evenings, and weekends, so be ready to discuss your availability. Show that you're flexible and willing to cover shifts when needed. This demonstrates your commitment to the role and the team, which is something employers really value.